Experience

Operation Ninjas
• United States
• Business Consulting and Services
• 1 - 100 Employee
• Virtual Assistant

  • Nov 2022 - Present


Brivity VA

• Inside Sales Associate

  • Feb 2021 - Oct 2022

  Inside Sales Agent/General VA/Database Manager for Brivity VAs TASKS: - Lead Generation - Database Management - Emailing - Texting - Data Entry - Cold Calling - Creating Market Reports - Creating Listing Alerts - Creating CMAs - Setting up Autoplans - Calendar Meetings - Apppointment Setting Inside Sales Agent/General VA/Database Manager for Brivity VAs TASKS: - Lead Generation - Database Management - Emailing - Texting - Data Entry - Cold Calling - Creating Market Reports - Creating Listing Alerts - Creating CMAs - Setting up Autoplans - Calendar Meetings - Apppointment Setting



Soulthai

• United States

• Customer Service Representative

  • Oct 2021 - Aug 2022

  * Restaurant Telephone and Live Chat Order Taking ▪ Data Entry ▪ Store Inventory ▪ Administrative Tasks ▪ Crew Supervision ▪ Creating Website and Webforms for staff and restaurant use * Restaurant Telephone and Live Chat Order Taking ▪ Data Entry ▪ Store Inventory ▪ Administrative Tasks ▪ Crew Supervision ▪ Creating Website and Webforms for staff and restaurant use



Selling My House Atlanta

• United States
• Real Estate

• Inside Sales Associate

  • Feb 2021 - May 2022

  ▪ Phone Calls (Cold Calling) ▪ Appointment Setting ▪ Phone Calls (Cold Calling) ▪ Appointment Setting



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jul 2016 - Aug 2021

  1. Dealer Support for TELSTRA, a Telecommunications Company in Australia. TASKS: (Blended Voice & Non-Voice) - Cater dealer inquiries - Process bulk request (Ex. bulk handset activation, bulk mobile plan changes) - Data Entry - Reports - Billing Inquiries and Dispute - Handset Troubleshooting/Set-Up - Email/Ticket Handling - Inbound/Outbound Calls 2. Customer Service Advocate for United Health Care, an Insurance Company in the United States. TASKS: - cater members' inquiries - account management - review medical and prescription benefits - review medical and prescription claims - review claims history and disputes - billing inquiries and disputes - assist in ordering prescription and medical supplies - appointment setting



Acadsoc Ltd

• Philippines
• Education Management
• 700 & Above Employee

• English Second Language Teacher

  • Jul 2020 - Jan 2021

  English Second Language Teacher TASKS: Teach Chinese students: - Grammar - Spelling - Pronunciation - Reading Comprehension - Sentence Construction English Second Language Teacher TASKS: Teach Chinese students: - Grammar - Spelling - Pronunciation - Reading Comprehension - Sentence Construction



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Feb 2014 - Aug 2016

  Customer Service Representative for AT&T, a Telecommunications Company in the United States. ▪ Respond to customer concerns and issues by providing the best resolution for satisfaction, ▪ Billing Queries and Disputes ▪ Handset/Mobile Troubleshooting ▪ Portal Support ▪ Sales Customer Service Representative for AT&T, a Telecommunications Company in the United States. ▪ Respond to customer concerns and issues by providing the best resolution for satisfaction, ▪ Billing Queries and Disputes ▪ Handset/Mobile Troubleshooting ▪ Portal Support ▪ Sales