Raissa Moreno da Silva
Account Analysis at World Assist - WA Globality Group- Claim this Profile
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Inglês Native or bilingual proficiency
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Espanhol Full professional proficiency
Topline Score
Bio
Credentials
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EFSET English Certificate 67/100 (C1 Advanced)
EF Standard English Test (EF SET)
Experience
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World Assist - WA Globality Group
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Account Analysis
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Apr 2023 - Present
- Receipt of bills for medical care provided by partner hospitals in Brazil, through international insurance- Translation of newsletters- Location of files- Account processing- Correction and assembly of files to PDF- Completion of shipping protocols (LOGs)
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Full Bilingual Customer Service Assistant
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Feb 2021 - Jun 2023
- Opening claims for ITA Seguro Viagem - Analysis of insurance policies - Organizing PPO appointments- Attendance and coordination of low, medium and high complexity medical cases.- Direct contact with insurers, hospitals and clients in Brazil and abroad. - Translation of medical reports - Responsible for processing reimbursement requests and answering questions related to it. - Correcting the bills processed by the Analysis sector - Updating spreadsheets and charging bills pending receipt at each hospital in the national network Show less
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Victorinox
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Switzerland
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Manufacturing
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700 & Above Employee
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Sales assistant
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Sep 2017 - Aug 2018
- Bilingual service at a store on Sugarloaf Mountain - Customer prospecting and loyalty strategies - Post-sales customer support and record keeping - Inventory management and stock control - Development of social media marketing campaigns - Sending mass communications via email and WhatsApp. - Bilingual service at a store on Sugarloaf Mountain - Customer prospecting and loyalty strategies - Post-sales customer support and record keeping - Inventory management and stock control - Development of social media marketing campaigns - Sending mass communications via email and WhatsApp.
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HOSTEL FIESTA BUENOS AIRES
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Buenos Aires (província), Argentina
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Recepcionista Bilíngue
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Nov 2016 - Apr 2017
- Recepção, check-in e check-out dos hóspedes do hostel - Abertura e fechamento de caixa - Gerenciamento de reservas - Fornecimento de informações úteis sobre a cidade de Buenos Aires - Recepção, check-in e check-out dos hóspedes do hostel - Abertura e fechamento de caixa - Gerenciamento de reservas - Fornecimento de informações úteis sobre a cidade de Buenos Aires
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Brasil Center Comunicações
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Telecommunications
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700 & Above Employee
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Bilingual Service Representative
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Nov 2015 - Nov 2016
- Provision of bilingual service (e-mail, WhatsApp and telephone) to volunteers of the Rio 2016 Olympic Games. - Assistance to Rio 2016 Committee employees in various administrative tasks - Daily management of candidate records and completion of spreadsheets - Provision of customer support through the SAC, with personalized service - Provision of bilingual service (e-mail, WhatsApp and telephone) to volunteers of the Rio 2016 Olympic Games. - Assistance to Rio 2016 Committee employees in various administrative tasks - Daily management of candidate records and completion of spreadsheets - Provision of customer support through the SAC, with personalized service
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Education
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2022 - 2025
Estácio
Bachelor's degree, Administration and Business -
2014 - 2014
Windsor Hospitality School
Profissional, Hospitality -
2012 - 2012
Senac RJ
Integrated Technical Course, Tourist Marketing -
2003 - 2010
CCAA
English as a Second Language
Community
