Experience

Fayman Europe Ltd

• Logistics Coordinator

  • Apr 2021 - Present

  ● Coordinating receipts of shipping instructions; liaising with customers to meet vessel documentation cut-offs. ● Leverage exceptional communication skills through daily interactions with customers regarding data quality issues, consistently striving to resolve challenges in a timely manner. ● Ensure the timely issuance of original negotiable transport documents and non-negotiable waybills. ● Ensure the timely issuance of accompanying transport certificates. ● Update the document workflow system to reflect the progress of tasks and to expedite timely closure of tasks. ● Closely collaborate with the logistical and sales teams to streamline processes and optimize the customer experience. ● Demonstrate a wealth of company knowledge and process all correspondence with customers regarding enquiries and concerns. Tracked onboard shipments and followed up on shipment loading dates, ensuring that shipments were loaded on time. ● Coordinated outgoing shipments with freight forwarders, ensuring timely delivery of goods to customers. ● Communicated with suppliers to organize shipments, ensuring that goods were delivered on time and in good condition. ● Created Shipping instructions, Customs Invoices, and Forwarding instructions, ensuring that all necessary documentation was in order. Achievements: - Maintained strong communication with customers and promptly addressed data quality issues. - Demonstrated a thorough knowledge of company policies and procedures, and effectively handled customer inquiries and concerns. - Ensured efficient task management by updating the document workflow system and monitoring the progress. - Successfully coordinated the shipment of approximately 100 containers per month, ensuring on-time delivery and customer satisfaction. - Developed and maintained strong relationships with key suppliers and freight forwarders,resulting in improved service levels and faster resolution of issues. Show less



Harrys on the Green

• Ireland
• Food & Beverages
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2019 - Jun 2020

  - Demonstrate abilities in the deliverance of the highest level of customer service; serving large volumes of customers on a daily basis. Thriving in a fast-paced and challenging environment. - Demonstrate strong cash handling abilities; ensuring daily nominals balanced and managed lodgement duties. - Maintain the HACCP standards and records; training junior members of the team on such processes and procedures. - Demonstrate abilities in the deliverance of the highest level of customer service; serving large volumes of customers on a daily basis. Thriving in a fast-paced and challenging environment. - Demonstrate strong cash handling abilities; ensuring daily nominals balanced and managed lodgement duties. - Maintain the HACCP standards and records; training junior members of the team on such processes and procedures.



Haidar Transportes e Logística Ltda

• Brazil
• Truck Transportation
• 100 - 200 Employee

• Senior Import Analyst (Allocated in client - GE Healthcare)

  • Jun 2017 - Nov 2018

  - Allocated to the GE, reporting to Logistics Leader and Haidar Transport and Logistics Supervisor. - Controlled pre-shipment of Ultrasound parts and equipment imported from Japan, China, Austria, Korea, Norway and the USA. Volume: from 50 to 70 processes/month and about 150 processes (January and February). - Verified parts and equipment registration in Regulatory body (Anvisa), HS and also translation. - Prepared packing list receipt, invoices and SRI for shipment to Cargo Agent. Receipt of AWB (maritime shipment) for information check and approval, opening of boarding in the Ecomex system, forwarding the documents to the Recife, Itajaí and São Paulo teams for LI and cargo removal process. - Import Licenses Conference and approval of customs clearing forms. - Participated in GE meetings to discuss ongoing processes and reason for delays. - Effectively responded to changing workloads and conflicting priorities. - Maintained accurate and comprehensive records and ensured the Import System is updated with importers details and specific requests. Liaised with internal and external teams to source relevant data. Achievements: - Successfully liaised with both internal and external stakeholders in order to resolve issues and make improvements. - Developed and implemented key policies and procedures in the logistics department to boost productivity, agility and meet client's expectations. Show less



Danex Assessoria em Comércio Exterior

• Logistics Analyst

  • Mar 2016 - Jul 2016

  - Reported to the business owner and collaboratively worked in business activities. - Responsible for the International Logistics procedures for: a) exporting truck parts to a customer with a US branch, for Volvo's service; b) machines in general, including for Hospitals and; c) import of food containers from manufacturers in the US, China, Taiwan, Italy and Germany. - Created budget for the international transport, prepared all transport documentation, Shipping Instruction, Bill of Lading (BL - maritime), Airway Bill (AWB - air), Arrival Notice, Invoice and Packing List. - Liaised with freight partner (Non-Vessel-Operating Common Carrier) in order to keep customers updated regarding operation status, arrival of goods to Porto, boarding and disembarkation. - Data management control: budgets sent, contracts closed, product x country sent, export and import companies, ship name and date of arrival and departure, BL number and AWB. - Knowledge about the completion of SDP (Simplified declaration procedure). - Extract data from various transportation management systems to analyze, build metrics and identify cost savings and process improvements. Populate and manage the logistics database and records. - Run various reports on carriers to review pricing and ensure volume and service commitments are met. - Client prospection, negotiation and elaboration of commercial proposals. Achievements: - Developed solutions to reduce cost, optimise total spend and increase profitability in warehousing and transportation. - Closed a deal with a food container company through the initiative to introduce the company services. - Negotiation with freight forwarders to reduce taxes. - Established outstanding working relationships with customers/clients. Show less