Operations Associate

• Jul 2020 - Present

Universal Branch Associate

• Dec 2019 - Apr 2020

- Perform teller activities such as deposits, withdrawals, loan payments, transfers and certificate transactions - Analyse and resolve member issues related to disputes, frauds, deceased accounts and mobile banking- Cross sell members on various financial products and services offered by PFCU to meet branch sales goals- Comply with regulations and complete forms required by the credit union policies

Human Resources Intern

• Feb 2019 - Nov 2019

- Revise BRAC’s employee policy book in order to improve employee retention by conducting feedback sessions, evaluating benefits and analysing incidents.- Suggested policy improvements for female employees involved in the Tara Project (a program designed to increase women empowerment in rural banking).- Screen resumes, application forms and shortlist eligible candidates for recruitment. - Conduct phone calls, schedule appointments, prepare interview materials and maintain employee… - Revise BRAC’s employee policy book in order to improve employee retention by conducting feedback sessions, evaluating benefits and analysing incidents.- Suggested policy improvements for female employees involved in the Tara Project (a program designed to increase women empowerment in rural banking).- Screen resumes, application forms and shortlist eligible candidates for recruitment. - Conduct phone calls, schedule appointments, prepare interview materials and maintain employee database for senior HR manager. Show more Show less

Editor

• Jun 2017 - Aug 2017

Sales Representative

• Jan 2017 - Aug 2017

- Interacted with clients, built quotations and strategised promotional campaigns.- Worked with QQ catalyst software for data management. - Consulted customers seeking home, auto, health and commercial insurance.- Managed financial accounts and performed administrative work.- Researched and collected demographic data and information to influence participants.- Accurately entered data onto company's database.

Trainee

• Oct 2016 - Oct 2016

Student Ambassador

• Aug 2015 - May 2016

- Organising and planning social events in Business department.- Expanding the university's reputation to influence students.

Sales Assistant

• Aug 2015 - Jan 2016

-Providing high quality customer service in a business environment.-Working cohesively with team members and manager in a busy business period.-Entrusted in responsibility in handling tills, stock control and visual merchandise.-Handling with customer complains and orders.