Experience

CGS Romania

• Romania
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Channel Partner Advisor (Dell Financial Services)

  • Aug 2019 - Present

  - Maintaining and managing the relationship between third parties, company and sales team - Liaison between multiple teams, ranging from Accounts Receivable, to Account Payable, to Operations teams and Sales team - Advising on payment statuses or providing various documents requested by partners which implies the knowledge of an entire process - Identifying, reviewing and solving issues which cause delays in paying third parties

• Channel Operations Vendor Coordinator (Dell Financial Services)

  • Apr 2017 - Aug 2019

  - Crafting and delivering of the Letter of Intent for financial contracts and managing incipient channel partner relationship for lease or loan transactions. - Close cooperation with internal departments in order to obtain complete and concrete information - Case validation submitted through internal applications by sales reps - Validation and processing of invoices received in Special Operations department - Initial audit for transactions originated by our Sales Teams and booked by our Operations Teams



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Account Administrator - Collections

  • Feb 2015 - Apr 2017

  - Administration of customer accounts - Created files for transferred accounts to our collection company - Prompt resolution of payment transfer, credit transfer, refunds and warranties refunds - Confirmed bank spreadsheets were available in the system in order to avoid suspending the account - Provided resolution to emails received on the team mailbox - Resolved insolvency cases using data from ONRC

• Sales Specialist

  • Oct 2014 - Feb 2015

  - Providing advantageous offers involving quality products with excellent customer service. - Account manager for end-to-end sales cycle. - Customer experience development.