Rainier Jordan Dumalag
Remote Support Specialist at Enitech at Enitech- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A 1000 - Part 2
Alison - Empower YourselfOct, 2022- Nov, 2024 -
CompTIA A 1000 - Part 1
Alison - Empower YourselfSep, 2022- Nov, 2024
Experience
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Enitech
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United States
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Computer Networking Products
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1 - 100 Employee
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Remote Support Specialist at Enitech
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Feb 2022 - Present
➢ Provides technical support via phone, email, chat and remote to resolve IT related issues. ➢ Active Directory management (account creation, password reset, unlock, and disable/enable account). ➢ Office 365 management (email account creation, distribution list, password resets, disable/enable account, license deployment) ➢ Troubleshoot Network and VPN issues. ➢ Installation, scan and removal of virus using Webroot. ➢ Manage tickets using Autotask. ➢ Network monitoring via Datto Portal, OvrC, Calyptix Security and Cisco Meraki. ➢ Manage and monitor devices and server using Datto RMM. ➢ PC setup for each company requirement. Show less
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DTSI Group (Diversified Technology Solutions International)
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Philippines
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Information Technology & Services
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1 - 100 Employee
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IT Service Desk Analyst at Analog Devices
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Jan 2018 - Jan 2022
➢ Provides technical support via phone, email and chat for both Local and Global employees. ➢ Provides first level technical support which includes centralized incident and request handling for employees with a focus on first contact resolution, including detailed ticket documentation and application of analytical skills to identify root cause and quickly determine the resolution. ➢ Diagnose, triage and escalate incidents and service requests to appropriate level, assignee or team. ➢ Provides troubleshooting of accounts, hardware and software related issues via remote desktop support using tools for standard configurations of accounts, workstations, laptops, operating systems, software, hardware, printers and peripherals. ➢ Provides communications for incident and outages including escalations as necessary based on an on-call schedule provided. ➢ Creates, monitors and assigns tickets (FootPrints and ServiceNow) by categorizing the severity of the described situation. ➢ Basic support for configuring company mobile phone applications (Android and IOS). ➢ Citrix (VDI) and Data Center limited admin access. ➢ IBM Workload Scheduler monitoring and limited management ➢ Solarwinds Network Management limited access and monitoring. ➢ Active Directory management (password reset, unlock, disable/enable account and move computer account). ➢ Troubleshoots VPN issues (Aventail, SonicWall and SDC) ➢ Performs other responsibilities associated with this position as may be appropriate and assigned. Show less
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AMTI (Accent Micro Technologies Inc.)
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Philippines
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Information Technology & Services
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200 - 300 Employee
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IT Service Desk Specialist at Analog Devices
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Mar 2016 - Dec 2017
➢ Provides technical support via phone, email and chat for both Local and Global employees. ➢ Provides first level technical support which includes centralized incident and request handling for employees with a focus on first contact resolution, including detailed ticket documentation and application of analytical skills to identify root cause and quickly determine the resolution. ➢ Diagnose, triage and escalate incidents and service requests to appropriate level, assignee or team. ➢ Provides troubleshooting of accounts, hardware and software related issues via remote desktop support using tools for standard configurations of accounts, workstations, laptops, operating systems, software, hardware, printers and peripherals. ➢ Provides communications for incident and outages including escalations as necessary based on an on-call schedule provided. ➢ Creates, monitors and assigns tickets (FootPrints and ServiceNow) by categorizing the severity of the described situation. ➢ Basic support for configuring company mobile phone applications (Android and IOS). ➢ Citrix (VDI) and Data Center limited admin access. ➢ IBM Workload Scheduler monitoring and limited management ➢ Solarwinds Network Management limited access and monitoring. ➢ Active Directory management (password reset, unlock, disable/enable account and move computer account). ➢ Troubleshoots VPN issues (Aventail, SonicWall and SDC) ➢ Performs other responsibilities associated with this position as may be appropriate and assigned. Show less
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Chase Technologies Inc
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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IT Support / Project Lead / Technical Specialist (Parking System POS)
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Jan 2008 - Sep 2015
➢ Supervises and completes assigned projects per timetable by organizing and controlling project elements and constantly coordinate with clients for updates. ➢ Conducts quality inspection of team output of the project and makes recommendation before presenting output to client. ➢ Confirms product performance onsite by conducting tests and submits pictures and proof of project progress to client and Department Head. ➢ Ensures that workforce is updated, and progress of the project is within the committed client timetable and schedule. ➢ Maintains project schedule by monitoring project progress, coordinating activities and resolving problems. Elevates problems encountered to Department Head and upper management if setback is not within expertise. ➢ Responsible for calling/updating the client weekly about the status of the project and surveys feedback ➢ Coordinates with client on delivery and correct installation of system. ➢ Contributes to team effort by accomplishing related results as needed. ➢ Trains new Technical Staff on the software application they assigned. ➢ Ensures that all new application to be installed for new clients are in working condition and with correct results and should pass in User Acceptance Training (UAT). ➢ Provides after sales support with efficient and quality service at fastest response time. ➢ Handles actual field repair and service within a manageable timeframe. ➢ Performs Demo to client. Show less
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Education
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2003 - 2005
AMA University
Associate in Computer System and Network Technology, Information Technology -
2006 - 2027
National College of Science and Technology (NCST)
Dual Training System – Certificate in Manufacturing Technology, Manufacturing Engineering Technology/Technician
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