Reservation Officer

• May 2022 - Present

Receiving, processing and answering inquiry from guest or potential guest. Processing reservation. Generating invoice. Being first point of contacts for guest before check in. Entering sales data. Monitoring guest before, during and after check in. Solving problems that within authority. Reporting directly to reservation manager for any problem that require manager's approval. Receiving, processing and answering inquiry from guest or potential guest. Processing reservation. Generating invoice. Being first point of contacts for guest before check in. Entering sales data. Monitoring guest before, during and after check in. Solving problems that within authority. Reporting directly to reservation manager for any problem that require manager's approval.

English Telemarketer

• Aug 2021 - Oct 2021

Generating leads for sales department by contacting businesses, gathering information (email, experience with similar product, nature of business, liquidity) and arranging follow up call from sales department. Generating leads for sales department by contacting businesses, gathering information (email, experience with similar product, nature of business, liquidity) and arranging follow up call from sales department.

Telemarketer

• Nov 2020 - Mar 2021

Contacting clients on provided leads via phone call Offering company's products by phone Following up on clients by follow up call, email and chatting application Closing deals Reaching monthly target Contacting clients on provided leads via phone call Offering company's products by phone Following up on clients by follow up call, email and chatting application Closing deals Reaching monthly target

French Travel Consultant

• Sep 2019 - Oct 2019

Helping clients finding the perfect villa for holidays Answering clients inquiries Following up on clients Contacting villa owners Negotiating between villa owners and clients Closing deals Helping clients finding the perfect villa for holidays Answering clients inquiries Following up on clients Contacting villa owners Negotiating between villa owners and clients Closing deals

Operation Officer

• Jun 2018 - Sep 2019

Providing all requirements needed for tour and transport(making cost tour report, itinerary, printing tickets and vouchers). Monitoring guest during their stay. Communicating with guide to ensure all services are provided accordingly. Reconfirming services from third parties (vendors and hotels). Solving problems within authority. Providing all requirements needed for tour and transport(making cost tour report, itinerary, printing tickets and vouchers). Monitoring guest during their stay. Communicating with guide to ensure all services are provided accordingly. Reconfirming services from third parties (vendors and hotels). Solving problems within authority.

Airport Representative

• Jan 2017 - Jun 2018

Assisting all the Buffalo Tours' guest who arrive at the airport. Assuring that all guests are transferred accordingly. Handling problems occurred at the airport related to all Buffalo Tours' guest, Managing drivers and guides who arrive and depart from the airport. Receiving feedback from clients at the airport. Collecting payments at the airport when required. Assisting all the Buffalo Tours' guest who arrive at the airport. Assuring that all guests are transferred accordingly. Handling problems occurred at the airport related to all Buffalo Tours' guest, Managing drivers and guides who arrive and depart from the airport. Receiving feedback from clients at the airport. Collecting payments at the airport when required.

Cicerone

• Nov 2016 - Jan 2017

Picking up guests with driver from airport to hotel, hotel to hotel, hotel to airport Assisting guest during transfer Being point of contact between guest and office Solving problem within authority Explaining briefly to guest during transfer about general things in Bali Picking up guests with driver from airport to hotel, hotel to hotel, hotel to airport Assisting guest during transfer Being point of contact between guest and office Solving problem within authority Explaining briefly to guest during transfer about general things in Bali

Technician's helper (intern)

• Jun 2013 - Oct 2013