Senior Network Architect

• Apr 2022 - Present

Help Desk Supervisor

• May 2021 - Apr 2022

+ Perform Active Directory administration and management to include user accounts, access assignments and groups and accounts configuration. + Supervises the work of IT service consultants. + Administration and management of Microsoft Office 365 accounts and email groups. + Resolves service requests assigned to the help desk through hands-on work with PC’s, laptops, network printers, UPS battery backups, and all other associated computer peripherals and software. +… Show more + Perform Active Directory administration and management to include user accounts, access assignments and groups and accounts configuration. + Supervises the work of IT service consultants. + Administration and management of Microsoft Office 365 accounts and email groups. + Resolves service requests assigned to the help desk through hands-on work with PC’s, laptops, network printers, UPS battery backups, and all other associated computer peripherals and software. + Administration, management and troubleshooting of access control system. + Installs and configures new and existing workstations. + Installs enterprise standard software, internet software, office automation products, and standard operating systems software. + Analyzes computer software and hardware problems to determine causes of failure and implements appropriate remedies according to established standards. + Assets and Incidents management using the a Systems Management Tool. + Plans, coordinates and supervises execution of projects and work assignments for help desk personnel. + Ensures that staff provides timely and considerate customer service to end users by fielding help desk calls and resolving technical issues. + Attains ownership of help desk management system and ensure that help desk tickets are assigned and resolved within a timely manner. + Administration and management of Workspace ONE for IOS endpoint device management. + Provision of VoIP phones and users. Also, providing custom phone reports as requested by Management.

Help Desk Technician

• Nov 2020 - May 2021

+ Operational support for managed service operations focusing on LAN/WAN network technology. + Troubleshoot and isolate network issues and coordinate problem resolution. + Monitor network availability and performance of nodes and interfaces for MPLS services using Solarwinds monitoring system. + Coordinate, execute and evaluate logical and physical level issues to resolution including Cisco and Juniper routers troubleshooting. + Work daily with customers providing phone and… Show more + Operational support for managed service operations focusing on LAN/WAN network technology. + Troubleshoot and isolate network issues and coordinate problem resolution. + Monitor network availability and performance of nodes and interfaces for MPLS services using Solarwinds monitoring system. + Coordinate, execute and evaluate logical and physical level issues to resolution including Cisco and Juniper routers troubleshooting. + Work daily with customers providing phone and email support and opening tickets using the Remedy Ticketing System. + Report to customers and providers about all incidents that are detected using network monitoring system and routers troubleshooting. + Troubleshooting of Protocols TCP/IP, EIGRP, OSPF,BGP, Routing, ATM, MPLS, Frame Relay and Ethernet. + Analyze incidents and obtain logs from Cisco and Juniper routers in order to determine the reason for the outage. + Follow up on all incidents and document each one chronologically using the Remedy Ticketing System. Show less + Operational support for managed service operations focusing on LAN/WAN network technology. + Troubleshoot and isolate network issues and coordinate problem resolution. + Monitor network availability and performance of nodes and interfaces for MPLS services using Solarwinds monitoring system. + Coordinate, execute and evaluate logical and physical level issues to resolution including Cisco and Juniper routers troubleshooting. + Work daily with customers providing phone and… Show more + Operational support for managed service operations focusing on LAN/WAN network technology. + Troubleshoot and isolate network issues and coordinate problem resolution. + Monitor network availability and performance of nodes and interfaces for MPLS services using Solarwinds monitoring system. + Coordinate, execute and evaluate logical and physical level issues to resolution including Cisco and Juniper routers troubleshooting. + Work daily with customers providing phone and email support and opening tickets using the Remedy Ticketing System. + Report to customers and providers about all incidents that are detected using network monitoring system and routers troubleshooting. + Troubleshooting of Protocols TCP/IP, EIGRP, OSPF,BGP, Routing, ATM, MPLS, Frame Relay and Ethernet. + Analyze incidents and obtain logs from Cisco and Juniper routers in order to determine the reason for the outage. + Follow up on all incidents and document each one chronologically using the Remedy Ticketing System. Show less

IT Technician

• Jun 2020 - Oct 2020

+ Data/Voice Network Structured Cabling: Cat5, Cat5e, Cat6. + Installation of Access Point, CCTV Camera, and BDA (bi-directional amplifier) systems. + Network cabling management to assure network reliability and cable longevity. + Install Access Control Devices: Card Reader, Push Button, Strike. + Structured Cabling for Access Point, CCTV Camera, Audio and Access Control. + Install, repair and terminations of network cables. + Data/Voice Network Structured Cabling: Cat5, Cat5e, Cat6. + Installation of Access Point, CCTV Camera, and BDA (bi-directional amplifier) systems. + Network cabling management to assure network reliability and cable longevity. + Install Access Control Devices: Card Reader, Push Button, Strike. + Structured Cabling for Access Point, CCTV Camera, Audio and Access Control. + Install, repair and terminations of network cables.

Telematics Specialist

• Sep 2013 - Feb 2016

Manage installation and upgrade of systems. + Configure, troubleshoot and maintenance PCM Alcatel 1511 and SR500 Point-to- Multi-point fixed wireless access system. + Configure and define parameters for installation or testing of local area network (LAN) routers and switches. + Identify the causes of networking problems, using diagnostic testing software equipment. + Perform routine maintenance or standard repairs to Alcatel 1000 E10, Airmux-200, DSLAM IP, networking… Show more Manage installation and upgrade of systems. + Configure, troubleshoot and maintenance PCM Alcatel 1511 and SR500 Point-to- Multi-point fixed wireless access system. + Configure and define parameters for installation or testing of local area network (LAN) routers and switches. + Identify the causes of networking problems, using diagnostic testing software equipment. + Perform routine maintenance or standard repairs to Alcatel 1000 E10, Airmux-200, DSLAM IP, networking components and other telecommunications equipment. + Install and repair network cables. + Install antennas and new services of SR500 Point-to-Multipoint fixed wireless access system. + Install new hardware or software systems or components, ensuring integration with existing network systems. + Inspect and service equipment, wiring, and phone jacks. + Configure wide area network (WAN) and local area network (LAN) routers. Show less Manage installation and upgrade of systems. + Configure, troubleshoot and maintenance PCM Alcatel 1511 and SR500 Point-to- Multi-point fixed wireless access system. + Configure and define parameters for installation or testing of local area network (LAN) routers and switches. + Identify the causes of networking problems, using diagnostic testing software equipment. + Perform routine maintenance or standard repairs to Alcatel 1000 E10, Airmux-200, DSLAM IP, networking… Show more Manage installation and upgrade of systems. + Configure, troubleshoot and maintenance PCM Alcatel 1511 and SR500 Point-to- Multi-point fixed wireless access system. + Configure and define parameters for installation or testing of local area network (LAN) routers and switches. + Identify the causes of networking problems, using diagnostic testing software equipment. + Perform routine maintenance or standard repairs to Alcatel 1000 E10, Airmux-200, DSLAM IP, networking components and other telecommunications equipment. + Install and repair network cables. + Install antennas and new services of SR500 Point-to-Multipoint fixed wireless access system. + Install new hardware or software systems or components, ensuring integration with existing network systems. + Inspect and service equipment, wiring, and phone jacks. + Configure wide area network (WAN) and local area network (LAN) routers. Show less