Senior Business Operations Analyst

• Jan 2022 - Present

Operations Analyst

• Jan 2021 - Mar 2022

Operations Manager

• Jan 2020 - Jan 2021

Partnership Associate

• Jan 2019 - Jan 2020

External responsibilities+ Partnering with utilities, assisting meeting program goals for renewable energy, energy efficiency, electric vehicle programs, and paperless initiatives+Provide support, collaboration, and guidance on outreach efforts for renewable energy, energy efficiency, paperless initiatives, and electric vehicle programs for utility and translating to 3D team+ Responsible for data tracking, project management, internal communication, and program administrative duties between utility partner and 3D teams+ File and data maintenance internally and with utility partnerInternal responsibilities+ Internal weekly communication around industry news and sustainability+ "Confluence Gardener" - maintaining company intranet, guidance on use, technical support, forward planning and guidance+ Internal company-wide meeting coordination with all departments

Outreach Coordinator

• Aug 2016 - May 2019

Setting out to connect people to renewable energy on a massive scale, and to educate people about their options for renewable energy and energy conservation. * Renewable Energy* Community Education* Intimate Knowledge of Utility Companies- Including energy efficiency, renewable energy programs, rebates, and relevant legislation.* Sales (targeted and cold)- both business and residential* Customer Service* Outreach Program Coordination (education and activation) * Event Tabeling * Community Safety Outreach around Electricity and Gas* Data Tracking* Spreadsheets* Inventory* Team Management* Event Management * Scheduling* Power Teams and Blitzes * Interview and onboarding processes* Training (new hire and ongoing)* Client Interfacing* Strong Communication with Team and Staff* Team Planning and Implementation of Processes* Sustainability Committee* Organization and Tool Making for tracking and planningPromotion HistoryAugust '16-April '17: Outreach Associate, Outreach Associate 2, Lead Outreach Associate 2April '17-December '17: Associate Outreach CoordinatorJanuary '18-19: Outreach Coordinator

Manager

• Aug 2011 - Jan 2016

* Sales * Management * Advertising * Customer Service * Recycling Program * Interviewing/Hiring * Training * Scheduling * Ordering/Inventory/Stocking * Wine Tasting/Ordering * Menu Creation * Special Creation I was a working manager. Initially hired as a server assistant and worked up to serving, in 2012 I started working in the kitchen. I was officially made manager in 2013, and continued to serve tables, cook and prep in the kitchen, do the inventory, do ordering, shop, keep the menus and the computer system updated; alongside daily managerial duties and patron interactions. I have also been in charge of hiring new candidates and crucial in the training process in both the kitchen and the front of house. I started a recycle program in 2012, and have kept it running through the restaurant closing- all in my own spare time with my own resources.

Server/Bartender

• Sep 2010 - Mar 2011

* Sales * Multitasking * Team Member * Customer Service * Bartending * Food Service * Cocktail Service During the graveyard shift I was responsible to serve food and offer beverages, bar tend and serve breakfast in the mornings, and clean and stock. * Sales * Multitasking * Team Member * Customer Service * Bartending * Food Service * Cocktail Service During the graveyard shift I was responsible to serve food and offer beverages, bar tend and serve breakfast in the mornings, and clean and stock.

Manager

• Aug 2007 - Jul 2010

* Sales * Management * Customer Service * Training Originally I was hired to work just in the front of house. I then learned how to prepare meals and do inventory, stocking and create the schedule. After a short time here, there was not a place in the restaurant that I did not feel comfortable working. I loved everything from the fast paced customer service to working on the day to day activities that made the restaurant function. The family who owed Wins quickly felt like an extension of my own family, and our entire staff became very close as friends as well as co-workers.

Teller

• 2009 - 2010

* Customer Service * Sales * Team Member * Finance/Accounting Customer service was the most important aspect of the job. We were tasked with going over personal financial information with grace and honesty, and completed contracts between the customers and the business. I learned the programs we used with efficiency and completed all of my daily tasks from customer service, to drafting loans, to wiring money transfers, to sweeping, cleaning and stocking. I loved the group of people that I was fortunate enough to work with.

Server, Bar Back, Cocktail Server, Banquet Server, Host

• 2004 - 2008

* Sales * Customer Service * Team Member * Training I started work as a host and acquired skills to move fluidly throughout the entire front of house dining facility. * Sales * Customer Service * Team Member * Training I started work as a host and acquired skills to move fluidly throughout the entire front of house dining facility.

Server

• Jun 2007 - Sep 2007

* Sales * Customer Service I worked here during the summer break in between my freshman and sophomore year at WWU. I worked at the Columbia Gorge Hotel this summer as well. * Sales * Customer Service I worked here during the summer break in between my freshman and sophomore year at WWU. I worked at the Columbia Gorge Hotel this summer as well.