1st Line Support

• Apr 2021 - Present

·Providing 1st and 2nd line technical support using all management tools e.g., active directory, Office 365 admin, Azure Active Directory. Answering all support queries via ticketing system, email, phone hitting 98% SLA of resolved ticket a month. ·Proficient in using On-Premises Active Directory to manage users, groups, database and devices & deploying policies, software applications, using Group Policy Management. ·Competent in implementing all administrative tools such as Active Directory, Azure Active Directory, Office 365 Admin, Intune and Exchange Admin to solve all business, users, and projects requests. ·Configuring and Deploying Apps, security policies, device’s management and identity protection using GPO or Microsoft Intune. ·Confident in supporting iOS, MacOS, Windows 10/11 and Android devices. ·Keeping record of hardware assets in Excel, Azure AD and Intune ·Provide desktop and remote support using Goto assist. ·Using Microsoft Defender 365 to control and monitor threats to devices and users. ·Changing WI-FI passwords for user and monitoring devices on the network using Cisco Meraki Projects: • Migrated Known folders to OneDrive replacing network Drives using Intune/ GPO • Worked with 2nd line to configure App Protection Policy using Intune to protect corporate data on personal Android devices and iOS devices.

Service Desk Analyst

• Sep 2020 - Apr 2021

Account Research Specialist

• Jun 2020 - Apr 2021

Business System Administrator

• Jan 2020 - May 2020

Business Administrator

• May 2019 - Jan 2020