Experience

ACCC

• Australia
• Government Administration
• 700 & Above Employee

• Assistant Director - Infrastructure Division

  • Apr 2019 - Present

• Senior Analyst - Infrastructure Division

  • Aug 2017 - Mar 2019

  As a Senior Analyst within the ACCC, I worked in both the telecommunications and electricity sectors within the Infrastructure Regulation Division. My achievements include laying the framework for the introduction of the Internet Activity Record Keeping Rule, the implementation of a new hedonic approach to monitoring price changes in the telecommunications market, and playing a role in the successful release of the first report in the ACCC’s seven year inquiry into the National Electricity Market. Show less



Australian Bureau of Statistics

• Australia
• Government Administration
• 700 & Above Employee

• Senior Analyst - Business Characteristics, Research and Engagement

  • Jan 2017 - Jun 2017

  * Managed a small team of Analysts, overseeing a number of external consultancies* Assisted management with strategic planning of the section, including implementing strategies to assist in the professional development of junior staff

• WA Culturally and Linguistically Diverse Strategy Manager - 2016 Census of Population and Housing

  • Nov 2015 - Dec 2016

  * Engaged with various external stakeholders, including: federal government agencies; state departments; local governments; community leaders; support organisations; special interest groups; consulates; the general WA CaLD community.* Conceptualised, created and implemented an operational plan to maximise enumeration of the WA CaLD community in the 2016 Census* Direct recruitment and management of a specialised team of Special Area Supervisors, to engage at a grassroots level with various communities in WA Show less

• Enumeration Manager - 2016 Census of Population and Housing

  • Nov 2015 - Dec 2016

  * In charge of the enumeration of approximately 40% of WA's population, including regional and remote locations such as Albany, Dunsborough and the Cocos and Christmas Islands* Direct management of three Enumeration Support Managers, and indirect management of approximately 900 field staff

• Analyst - National Statistical Centre

  • Nov 2014 - Oct 2015

  * Engaged with external federal government agencies on collaborative analytical projects of value to all stakeholders involved* Inplemented statistical tests to value-add outputs, assisting external stakeholders in making informed decisions.* Utilised various software available, including SAS, to disseminate, validate, merge, model and perform analysis on data from a wide range of source.* Prepared and presented results from analysis, catering to relevant stakeholders' needs and aims. Show less

• Graduate

  • Feb 2014 - Nov 2014

  2014 ABS Graduate Development Program



Resolutions Group

• Marketing and Development Manager

  • Aug 2013 - Feb 2014

  In charge of marketing and advertising for: * The Australasian Institute of Mining and Metallurgy (AusIMM) Bulletin - Australasia's highest circulating print mining magazine (CAB Audit 10,571 as of 13 September 2013). * www.spenewsaustralasia.org/ - The official member website for the Society of Petroleum Engineers (SPE) Australasia. In charge of marketing and advertising for: * The Australasian Institute of Mining and Metallurgy (AusIMM) Bulletin - Australasia's highest circulating print mining magazine (CAB Audit 10,571 as of 13 September 2013). * www.spenewsaustralasia.org/ - The official member website for the Society of Petroleum Engineers (SPE) Australasia.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Manager

  • Sep 2011 - Aug 2013

  * Showcased my ability to empower a team to achieve stretch goals, including breaking sales records.* Provided coaching where required to assist individuals in achieving their professional goals, whether it be within the organisation or outside of it.* Showed prowess and tact in having difficult and confronting conversations, required due to non-compliance of performance or behavioural standards.* Mentored at the coalface; to completely earn a team's trust you must first showcase the ability to practice what you preach.* Consistently achieved among the top store sales results in Western Australia month on month, whether it be percentage to target or volume, without sacrificing the level of customer service expected. Show less

• Sales Consultant

  • Dec 2008 - Sep 2011

  * Showcased my ability to work in a team effectively* Provided excellent customer service, whether over the phone or face to face* Ability to empathise with a client's situation and providing a satisfactory solution* Ability to "read between the lines" and understand what customers want and need* An understanding that a client is enticed by a product, but sold on the service received.* Achieved best in Western Australia sales results for most months; among the top in Australia most months* Q1 2011 Achievers Award for being part of a team ranked No.1 in Australia for sales that quarter* Multiple star awards for recognition of customer service and sales ability Show less