Marketing Manager

• Feb 2023 - Present

Key Account Manager

• Mar 2022 - Jan 2023

● Developing and sustaining solid relationships with key clients that bring in the most income for the company.● Addressing and resolving key clients’ complaints.● Acting as the main point of contact between key clients and internal teams.● Communicating and collaborating with the advertising, design, marketing, sales, and logisticsdepartments to ensure that key clients’ needs are met.● Compiling reports on account progress, goals, and forecasts for Sales directors.● Developing a thorough understanding of key clients' needs and requirements and preparing customizedsolutions.● Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client'slong-term goals. Show less

Marketing Manager

• Dec 2020 - Jan 2023

● Manage and approve marketing material, from website banners to hard copy brochures.● Measure and report on the performance of marketing campaigns, gain insight and assess against goals.● Analyze consumer behavior and adjust email and advertising campaigns accordingly.● Produce valuable and engaging content for our website and blog that attracts and converts our target groups.● Developed and executed marketing campaigns in support of the overall marketing strategy. Supported international sales through increasing brand awareness on social media accounts that generated hundreds of hot leads and increased traffic on event website.● Conduct an intensive market analysis to identify key market and customer trends. Prepare a strategic media content plan (LinkedIn, Facebook, Instagram, Twitter). Launching new social media pages and increasing analytics, engagement and establishing strong social media presence.● Attend exhibitions to meet with clients face to face and promote events. Continuously building trust and communicating goals clearly, gathered hundreds of leads to pass on to salesperson.● Implementing and maintaining high quality SEO and incorporating them with web content.● Develop promotional activities, marketing campaigns (ExProm and VisProm)● Designing marketing materials such as brochures, advertisements, social media posts, email banners, and QR Codes. Show less

Customer Success Executive

• Dec 2019 - Jan 2023

● Serve as the point of escalation for customer issues; ensure all concerns are addressed quickly, thoroughly and successfully.● Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value.● Manage and support international sales agents and serve as their point of contact for the whole event edition.● Updating and keeping track of customer databases with the use of Customer Relationship Management (CRM).● Maintain excellent service standards, going above and beyond to ensure customer satisfaction.● Prepare contracts and agreements for clients interested to participate in exhibitions. Show less