Experience

Digitech Outsourcing Solution

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Client Success Executive

  • Mar 2022 - May 2023

  Lahore, Punjab, Pakistan Managing client communication and retention. Providing support to the project managers regarding clients' and agents' communications. Drafting agendas for the meetings. Striving to explore the possibilities to ensure smooth operations flow for better client retention. Responding to and deteriorating Clients' escalations and ensuring not to let them happen again.



Mindbridge

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2021 - 2022

  Lahore, Punjab, Pakistan At Mindbridge(Pvt) Ltd. I was serving customers with their queries about different product-related issues. I experienced effective communication and writing skills there for a year. Tracking orders, processing refunds, and responding to calls/emails/chats were also part of my job there.