Director of Operations

• 2022 - Present

Attorney – Victim Advocacy Services

• Mar 2021 - Oct 2022

Legal Fellow

• Oct 2020 - Mar 2021

Legal Fellow Hanover Commonwealth Attorney's Office

• Sep 2020 - Oct 2020

Extern- City Attorney

• Jan 2020 - May 2020

Represented the Department of Social Services in cases of abuse and neglect. Represented the Department of Social Services in cases of abuse and neglect.

Program Manager - Carrico Center

• 2018 - May 2020

Manage Street Law, a program which aligns student volunteers with local programs, to teach juveniles on various legal topics. Management includes writing the legal curriculum, recruiting and coordinating law student volunteers, and improving processes. Manage Street Law, a program which aligns student volunteers with local programs, to teach juveniles on various legal topics. Management includes writing the legal curriculum, recruiting and coordinating law student volunteers, and improving processes.

Legal Project Manager

• Jun 2019 - Aug 2019

Created matter plans for multiple practice areas. Created budgets for matters. Gathered requirements for document automation project. Created matter plans for multiple practice areas. Created budgets for matters. Gathered requirements for document automation project.

Summer Legal Intern Department of Law Enforcement

• 2018 - 2018

Recommended changes to the Legal Minimum Compulsory Standards for Law Enforcement, Department of Corrections and 911 Dispatchers. Assisted with facilitation of Curriculum Review Committee meetings, reviewed new training for the use of force, and provided recommendations for improved processes across departments. Recommended changes to the Legal Minimum Compulsory Standards for Law Enforcement, Department of Corrections and 911 Dispatchers. Assisted with facilitation of Curriculum Review Committee meetings, reviewed new training for the use of force, and provided recommendations for improved processes across departments.

Adminstrative Coordinator

• 2015 - 2017

Conducted legal research regarding issues of naturalization of lawful permanent residents. Streamlined processes to serve more clients including better utilization of CRM software, improved client screening, and transition of some tasks to non-attorney employees. Conducted legal research regarding issues of naturalization of lawful permanent residents. Streamlined processes to serve more clients including better utilization of CRM software, improved client screening, and transition of some tasks to non-attorney employees.

Co-Owner

• 2010 - 2015

Opened company providing full restorative services to owners of classic cars. Formed company, established record-keeping procedures, created business and marketing plans, hired employees, and managed long term projects. Opened company providing full restorative services to owners of classic cars. Formed company, established record-keeping procedures, created business and marketing plans, hired employees, and managed long term projects.

IT PMO Manager

• 2011 - 2011

Created framework for company-wide implementation of Project Management Office (PMO). Managed projects for internal desktop as well as new application being outsourced. Provided Business Analysis for all projects. Created framework for company-wide implementation of Project Management Office (PMO). Managed projects for internal desktop as well as new application being outsourced. Provided Business Analysis for all projects.

Program Manager

• 2008 - 2010

Managed customer facing web-tool for Microsoft as well as team of developers, quality analysts, and client support personnel. Implemented formal process for qualify assurance. Provided business analysis for improvements to the site and iImplemented Agile service delivery method to better serve Microsoft's changing needs. Managed customer facing web-tool for Microsoft as well as team of developers, quality analysts, and client support personnel. Implemented formal process for qualify assurance. Provided business analysis for improvements to the site and iImplemented Agile service delivery method to better serve Microsoft's changing needs.

IT Project Manager/Busines Analyst

• 2000 - 2007

Managed team of Project Managers in a disaster recovery/business continuity effort impacting nearly 5000 mainframe and mid-range systems. Assessed and managed over 200 Front Office and enhancement projects for the customer service desktop. Provided on-site implementation support for software migration project impacting 11 customer service site across the United States.

LAN Supervisor

• 1996 - 2000

Managed team of LAN technicians providing support to customer service center. Created processes to improve uptime of onsite servers as well as ticketing system to improve response and resolution for issues reported by customer service representatives. Created websites using HTML to allow supervisors to query for various types of reports.

Customer Service Representative/Trainer

• 1993 - 1996

Improved mailroom efficiency practices, provided customer service, including escalated, email and chat. Created and taught training of new employees as well as enhancements. Assisted in testing of new enhancements. Provided recommendations for desktop software improvements. Created standard letters, approved by legal department, to automatically send from desktop application.