Experience

Novotel Chandigarh Tribune Chowk

• India
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Mar 2023 - Present



The Living Adventure, Residences managed by Accor

• Doha, Qatar

• Duty Manager

  • Sep 2022 - Jan 2023

  Trained hospitality professionals and delivered excellent service during the event FIFA 2022. Trained hospitality professionals and delivered excellent service during the event FIFA 2022.



JW Marriott

• Hospitality
• 700 & Above Employee

• • Aug 2019 - Dec 2022

  -Planning and executing front desk operatios according to arrivals and departures of the day.-Managing cash and foreign exchange for the hotel.-Training the newcomers to assure best service.-Enhancing guest arrival and departure experience through Mobile checkin platform and Mobile Key.-Upselling meal and room packages to boost ADR.

• • Aug 2019 - Dec 2022

  -Handling reservation calls from across the globe.-Attending sales queries.-Assisting guest with travel arrangements.-Handling member points credits and stay queries.-Enhancing guest experience through mobile chat service and GXP.- Inventory management - Special guest amenities.

• • Aug 2019 - Dec 2022

  -Serving all Marriott Bonvoy Elite Member's during their business meeting and cocktails hours at Executive Lounge.-Smoothening Check-in and Check-out experience directly at the Lounge.Inventory Management - Liquor, stationary and food.



The Oberoi, Gurgaon

• India
• Hotels and Motels
• 100 - 200 Employee

• Internship Trainee

  • Nov 2017 - Apr 2018

  Training and learning with the oberoi hotels and resorts was life changing experience, It helped me imbibe the core values of hospitality and professionalism. Training and learning with the oberoi hotels and resorts was life changing experience, It helped me imbibe the core values of hospitality and professionalism.