Sales Specialist

• Oct 2023 - Present

Product Genius

• Oct 2022 - Oct 2023

My role as a Product Genius involves the following: • Proficiently utilize Keyloop CRM software to respond to leads and efficiently assign them to suitable sales executives. • Provide comprehensive product information and address inquiries through telephone, email, and in-person interactions. • Troubleshoot and resolve vehicle technology feature issues, ensuring optimal customer satisfaction. • Initiate follow-up interactions within one to two weeks after delivery, offering additional clinics to teach feature operations. • Train sales and service staff in effectively presenting and demonstrating key technologies to customers. • Assess customer knowledge and priorities to personalize their ownership experience. • Deliver pressure-free ownership experiences, effectively communicating the operational benefits and value of BMW innovations. • Proven track record in records management, office administration, and customer-centric roles. • Exceptional organizational skills and unwavering attention to detail, ensuring seamless operations. • Proficient in quality assurance methodologies, maintaining impeccable standards. • Adept in negotiating and demand planning, optimizing processes for enhanced customer experiences and enduring relationships. • Skilled in customer support and retention, utilizing strategic approaches to drive satisfaction and loyalty. • Strong foundation in sales processes and relationship building, consistently achieving growth-contributing results. • Ready to leverage this comprehensive skill set for impactful contributions in a dynamic professional environment. Show less

Sales Associate

• Jul 2021 - Sep 2022

My role as a Sales Associate involved the following : • Extended a warm welcome to customers, fostering an environment conducive to constructive feedback regarding their shopping experience. • Assumed a mentorship role, guiding and supporting junior cashiers and newcomers to the team. • Resolved customer conflicts with professionalism and a courteous manner. • Handled merchandise with precision and attention, ensuring careful packing of customer bags. • Efficiently processed transactions to minimize long wait times, enhancing seamless shopping experience. • Strictly adhered to store policies, regulations, and established guidelines. • Participated in the "Next Steppers Program," a commitment to acquiring advanced managerial skills within the company's framework. • Achieved various certifications such as top customer satisfaction, top insurance blend, top knowhow sales. Certifications : • Achieved overall top sales certificate. • Achieved overall most number of insurance sold certificate. • Achieved overall top customer satisfaction certificate. • Achieved overall top insurance blend certificate. • Achieved overall top knowhow sales certificate. • Felicitated with a golden ticket by the regional director for best performance. Show less

Customer Service Associate

• Mar 2019 - May 2020

My role as a Customer Service Associate involved the following: • Proactively managed diverse client portfolios, prioritized extraordinary client service and effective risk management. • Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns. • Worked jointly with internal stakeholders, to meet customer demands and boost online presence. • Diligently utilized accounting software (Tally) to prepare complex financial reports. • Showed expertise in financial accounting, exhibited strong organizational skills, and excelled in office administration. • Utilized acute demand planning strategies to optimize customer interactions and cultivate lasting relationships. • Adeptly managed customer service efforts, securing customer retention and increasing overall satisfaction. • Utilized Customer Relationship Management (CRM) techniques to maintain robust account management and drive customer loyalty. • Profoundly skilled in customer service management, consistently ensuring high levels of customer satisfaction. • An accomplished professional with a proven track record in financial accounting, relationship building, and customer-centric roles. Show less