Experience

Kinship

• United States
• Pet Services
• 100 - 200 Employee

• IT Manager

  • Jul 2022 - Present

  >Leading IT infrastructure services >Providing end user support >People Management and effective Project lead



Dhani

• India
• Financial Services
• 700 & Above Employee

• Systems Tech Lead

  • Nov 2021 - Mar 2023

  Mumbai, Maharashtra, India > Handling IT Tools,Monitoring,Tracking > IT infrastructure projects > Ensure seamless IT service delivery > Team Management



Deserve

• Financial Services
• 100 - 200 Employee

• Senior Global IT Support Engineer

  • Dec 2020 - Nov 2021

  India >Handling major incidents by coordinating with multiple teams >IT Infrastructure Management > Handling IT Tools > ITIL process mapping > User Experience handling



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Executive and Critical IT Support Engineer

  • Feb 2018 - Dec 2020

  Bengaluru Area, India > Provide Executive IT support for Executive members in Shell. > Supporting Executive meetings,IT work related issues for Executives > Ticketing,Incident reporting and management > Assuring healthy IT environment to work on for Executive team members



athenahealth

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Specialist

  • Sep 2016 - Jan 2018

  India > Incident and Ticketing management > Report generation and SLA management > Team management > Provide IT support on premises and remote support > Service Now based IT management



peregrine projects & solutions wll

• Application Support Engineer

  • Oct 2011 - Jun 2015

  doha  Managing and Supporting Aspect Quality Management and Aspect Performance Management Applications for OREDOO, Aspect Unified IP for Qatar Airways, QNB in Qatar  Support Building, installation and patching for NEC Virtual and Flex power servers  Configuration & Troubleshooting of all kind of technical issue if may require.  Managing the Different Customer issue on Aspect UIP, AQM, APM and support on Network.  Upgrade of system to latest Version released by the Aspect… Show more  Managing and Supporting Aspect Quality Management and Aspect Performance Management Applications for OREDOO, Aspect Unified IP for Qatar Airways, QNB in Qatar  Support Building, installation and patching for NEC Virtual and Flex power servers  Configuration & Troubleshooting of all kind of technical issue if may require.  Managing the Different Customer issue on Aspect UIP, AQM, APM and support on Network.  Upgrade of system to latest Version released by the Aspect team.  Upgrade the application of patches released by Aspect and Windows.  Schedule maintenance of Product and site conditions in accordance with Aspect’s recommendations.  Taking proper backup of all important data time to time from SQL database.  Daily system checkup, maintaining spaces at regular interval on the Aspect servers.  Support Issues escalation to concerned software, support team  Training end users how to use all Aspect Application which are used by the client.  Configuring and implementing new skills whenever requested by the user when there is a new process in site.  Single point of contact in regards to NEC servers, AQM and APM related issue.  Performing re indexing activity for database servers for database health.  Coordinating with vendors on the status for all open tickets for Aspect Quality Management v3.6,Aspect Performance Management v7.0, Aspect WFM Application v7.5_a  Support NEC Rack, Tower and Blade servers Show less



GNet Computer Systems LLC, Dubai UAE

• CRM CONSULTANT

  • Feb 2010 - Jul 2011

  uae  Develops, executes, and manages Customer Relationship Management (CRM) marketing activities in an organization, including e-marketing programs and strategies, campaign management, and analytics.  Consults Managers in response handling, campaign tracking, follow-up, and automated lead management.  Develops, documents, and implements automated marketing processes within CRM with emphasis on maximizing the efficiency and effectiveness of campaign operations and lead… Show more  Develops, executes, and manages Customer Relationship Management (CRM) marketing activities in an organization, including e-marketing programs and strategies, campaign management, and analytics.  Consults Managers in response handling, campaign tracking, follow-up, and automated lead management.  Develops, documents, and implements automated marketing processes within CRM with emphasis on maximizing the efficiency and effectiveness of campaign operations and lead generation.  Applies database marketing skills towards delivering targeted marketing campaigns.  Consults with and advises the Marketing team on customer and marketing history data, campaign audiences, and best approach to achieving marketing goals during the campaign planning process.  Guides resolution of conflicts in messaging or targeting strategy. Analyzes campaign results and historic data to provide assessment of campaign effectiveness and utilizes insight gained to influence future campaign strategies.  Responsible for identifying the clients’ CRM needs and fulfilling them  Responsible for working with project management team Show less



Best computers,

• It System Support engineer

  • Jun 2009 - Oct 2009

  india  Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.  Creating various databases on sql server 2005 and 2008  Monitoring and Taking backup of the database  Manage the configuration and performance management of all PC systems and telecommunications.  Maintains passwords, data integrity and file system security for the desktop environment.  Recommend hardware and… Show more  Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems.  Creating various databases on sql server 2005 and 2008  Monitoring and Taking backup of the database  Manage the configuration and performance management of all PC systems and telecommunications.  Maintains passwords, data integrity and file system security for the desktop environment.  Recommend hardware and software solutions and upgrades using established procurement processes.  Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipments and LAN. Show less



AS – IS Technologies,

• Junior ABAP Support Consultant

  • Jun 2008 - May 2009

  india  Understanding customer requirements and preparing the design specification and changing the program code according to the business requirements.  Developed demands as per the customer requirements..  Preparing the PLT (Project life cycle document) to trace the all the activities the development objects.