Experience

Salebuild

• United States
• Market Research
• 400 - 500 Employee

• Research Analyst

  • Aug 2011 - Present

  Salesify, a leading provider of B2B demand generation services, helps our clients create pipeline and accelerate revenue by identifying, profiling, nurturing and connecting with the right decision makers within their targeted customer and prospect accounts. Salesify services include custom, targeted B2B contact lists generation; account profiling and competitive research; phone-based lead nurturing campaigns; appointment setting; inbound lead generation & qualification services; and CRM… Show more Salesify, a leading provider of B2B demand generation services, helps our clients create pipeline and accelerate revenue by identifying, profiling, nurturing and connecting with the right decision makers within their targeted customer and prospect accounts. Salesify services include custom, targeted B2B contact lists generation; account profiling and competitive research; phone-based lead nurturing campaigns; appointment setting; inbound lead generation & qualification services; and CRM database cleansing. We deliver high quality, cost effective services and programs, tailored to address each customer’s unique requirements. - Worked towards penetrating the US / UK market for our clients mostly IT Solutions and Services companies. - To conduct research on the internet for lead generation, and also to identify new prospects and possible business opportunities - Conduct research on target accounts via – Google, Hoovers, Linkedin, Cortera, Jigsaw & other sources to help identify and tap the decision makers in the target accounts. - Build prospect databases having vital prospect information, like contact names, designations, email id , phone number etc - Make cold calls to prospects in predefined verticals and verify the information gathered through research activities. - Experience in working with multiple industry sectors: BFSI, Telecom, Technology, Healthcare, Oil & Gas etc. Show less



Oceans Connect (I) Pvt Ltd

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative/ Agent

  • May 2010 - Aug 2011

  Industries * Retail, Mail Order & Home Shopping * Financial Services * Insurance * Travel & Transportation * Telecommunications * E-commerce Specific Services * Inbound/Outbound Voice Solutions * Technical Support * Market Research * Finance & Accounting * Back-office Solutions * Business Process Re-engineering



Convergys

• Customer Care Executive

  • Dec 2009 - May 2010

  Pune • Provide a positive customer experience by addressing customer needs and selling products and services within the client portfolio. • Provide customers with up-to-date product information. • Answer customer questions regarding product offerings, billing, equipment, features, service plans, activations and/or changes to account information. • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. • Effectively… Show more • Provide a positive customer experience by addressing customer needs and selling products and services within the client portfolio. • Provide customers with up-to-date product information. • Answer customer questions regarding product offerings, billing, equipment, features, service plans, activations and/or changes to account information. • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. • Effectively transfer misdirected customer requests to an appropriate party. • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. • Participate in activities designed to improve customer satisfaction and business performance. • Determine appropriate response to customers by using a script or sales flow. Show less