Experience

Berlin School of Business & Innovation (BSBI)

• Germany
• Higher Education
• 100 - 200 Employee

• Student Assistant

  • Sep 2019 - Present

  Am a student advisor helping the students with there complete admission process and help the students to evaluate and realise educational and career options in our school. Am a student advisor helping the students with there complete admission process and help the students to evaluate and realise educational and career options in our school.



Synchrony

• United States
• Financial Services
• 700 & Above Employee

• Banking

  • Oct 2017 - Jul 2019

  I use to be a Fraud Analyst were we work on Fraud account of the customer and investigate & now am a Escalation Specialist were I take all the escalated call for the Recovery process. So my Job role is is to retain customers, solve customer's overdue problem and protect the assets of the bank.Manage Large NPA accounts and discuss with customers on credit solutions as defined per the Collections and Recovery Process, Policy and Strategy manual to reduce the NPA exposure & Ensure that documentations relative to the debts are up-to-date. Show less



Unisys India

• Information Technology & Services
• 700 & Above Employee

• Senior Technical Analyst

  • Nov 2015 - Sep 2017

  We work for Microsoft Retail Store in The United States Of America, were we provide Level 1 Support through Phone, Chat & Email to the Microsoft Retail Store Employee. So we basically work on all the Microsoft Store issue like Video Wall Issue, Video Wall Server Issue,Point Of Sales & facilities issue in the store. And also we work on application like Microsoft Dynamics AX Application Issue, Customer relationship management (CRM) & working on Digital River Application for the Microsoft Store Employee. Show less



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Customer Service Representative

  • Feb 2014 - Aug 2015

  My job role is to check the order status of the customer's purchase for all the Dell Product's & if there is any technical or network problem with the laptop or software, we do basic troubleshooting on it. My job role is to check the order status of the customer's purchase for all the Dell Product's & if there is any technical or network problem with the laptop or software, we do basic troubleshooting on it.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2012 - Feb 2014

  I use to work for Microsoft Process were we use activate Microsoft Product Keys, Volume Licence Keys & work on Terminal Server Issue for the US Customer's. I use to work for Microsoft Process were we use activate Microsoft Product Keys, Volume Licence Keys & work on Terminal Server Issue for the US Customer's.