Experience

G42

• United Arab Emirates
• IT Services and IT Consulting
• 500 - 600 Employee

• Senior Delivery Engineer

  • Oct 2023 - Present

  Dubai, United Arab Emirates



Raqmiyat

• United Arab Emirates
• IT Services and IT Consulting
• 300 - 400 Employee

• Deputy Manager

  • Oct 2021 - Aug 2023

  Dubai, United Arab Emirates • Inspect layouts and design for shifting or installing machines (X-Ray, • Metal detectors), CCTV, Access controls, and Automatic Doors • Road blockers, Entrance control systems, Head counting sensors • Manage technical operation and maintenance of all security systems in line with business continuity requirements and KPI terms of reference • Allocate Engineers to specified areas and ensure all tickets are closed within the time frame • Prepare a checklist for Engineers for… Show more • Inspect layouts and design for shifting or installing machines (X-Ray, • Metal detectors), CCTV, Access controls, and Automatic Doors • Road blockers, Entrance control systems, Head counting sensors • Manage technical operation and maintenance of all security systems in line with business continuity requirements and KPI terms of reference • Allocate Engineers to specified areas and ensure all tickets are closed within the time frame • Prepare a checklist for Engineers for corrective maintenance for machines and equipment to make machines 100% efficient without errors • Set up Security Technical Help Desk, including Security Help Desk services, ensure all issues are solved, and update accordingly in group meetings/groups • Improved efficiency and productivity by acquiring new skills • Monitored and updated stock levels and inventory databases • Conducted testing to diagnose system faults • Operated machinery to achieve targets while following regulations • Assign technical team for Technical Operation & Maintenance for all Security • Systems • Led a team of 30 Engineers to deliver top-quality service and achieve company targets • Coordinated remote working teams with exceptional leadership and communication • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolutions • Determined trends affecting the performance of machines, service, and maintenance processes, recommending modifications that led to a 99% increase in product durability. Show less



NUCTECH COMPANY LIMITED

• Security and Investigations
• 500 - 600 Employee

• Field Services Engineer

  • Mar 2019 - Feb 2021

  United Arab Emirates • Reported errors and non-conformances and delivered corrective actions. Allocated resources to meet maintenance team targets. Responded to machine breakdowns and emergency callouts. • Maximized reliability of test systems by performing preventative maintenance and calibration of X-ray machines (High and Low energy machines). Attend issues and solve issues within the limited time frame. • Allocated resources to meet maintenance team targets. • Planning and undertaking scheduled… Show more • Reported errors and non-conformances and delivered corrective actions. Allocated resources to meet maintenance team targets. Responded to machine breakdowns and emergency callouts. • Maximized reliability of test systems by performing preventative maintenance and calibration of X-ray machines (High and Low energy machines). Attend issues and solve issues within the limited time frame. • Allocated resources to meet maintenance team targets. • Planning and undertaking scheduled maintenance of X-Ray machines. • Respond to breakdowns, diagnose faults, and repair equipment. • Managed maintenance data records and tracked operating information for onsite reference. • Helped technicians and customers with solving issues. • Obtain specialist components and manage budgets. • Manage statistical and financial records. • Ensuring compliance with health and safety legislation. • Developing maintenance procedures. • Managing stocks of supplies and equipment. • Perform onsite installation, modification, and maintenance of systems and equipment. • Inspect equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures. • Coordinate between office personnel, subcontractors, and customers. • Monitored work performance and quality to maintain standards. • Monitored the site 24/7 to help clients without any issues related to machine breakdowns. Show less



iTechz Electronic Instruments Devices & Equipment Repairing LLC

• United Arab Emirates
• Automation Machinery Manufacturing

• Technical Sales Engineer

  • Apr 2017 - Jan 2019

  Dubai, United Arab Emirates • Analyze customers' needs concerning Electronic Repairs and panel designs. • Automation of product offerings and propose solutions to customers. • Maintained in-depth knowledge of competitor products, price changes, and market developments to forecast business demands. • Increased profits by establishing and maintaining long-term stakeholder relationships. • Converted leads into customers through cold calling and innovative marketing techniques. • Ensure Emerson Ethics and Trade… Show more • Analyze customers' needs concerning Electronic Repairs and panel designs. • Automation of product offerings and propose solutions to customers. • Maintained in-depth knowledge of competitor products, price changes, and market developments to forecast business demands. • Increased profits by establishing and maintaining long-term stakeholder relationships. • Converted leads into customers through cold calling and innovative marketing techniques. • Ensure Emerson Ethics and Trade Compliance activities are strictly followed with all business transactions • Actively follow up on customer satisfaction with delivered and installed products Conduct differentiation/product seminars and/or training to internal and external customers. • Assist new product launches and product line initiatives for the region including product rollouts, customer and distributor seminars, and training, demonstrations, and ensuring local approvals are met. • Assist in marketing programs as needed including promotion of regional capabilities Assist in regular competitive market research as needed and identify local competitive threats Show less



Axiom Telecom

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Technical Support (Service, Customer Care, Warranty Claims logistics, Sales Support)

  • Dec 2011 - Feb 2017

  • Ensure the quality (5S, TPS) across stores complying with legislative and company standards by providing technical support to corporate & individual clients (Mobile Users) • Tested the function of peripheral equipment and completed quality repairs • Managed around 150 outlets/retailers/wholesales/van sales for solving customer issues related to service and support customers for their rights if any manufacturing defects • Negotiate with vendors and manufacturers for… Show more • Ensure the quality (5S, TPS) across stores complying with legislative and company standards by providing technical support to corporate & individual clients (Mobile Users) • Tested the function of peripheral equipment and completed quality repairs • Managed around 150 outlets/retailers/wholesales/van sales for solving customer issues related to service and support customers for their rights if any manufacturing defects • Negotiate with vendors and manufacturers for solutions • Receive bulk stocks from the warehouse through ERP and plan for actions accordingly • Prepare reports on technical reports by performing analysis, root cause analysis, design guidelines, best practices, past program lessons learned, and competitive product benchmarking information • Oversaw logistics and operations to deliver process optimizations and efficiencies • Delivered services to customer locations within target timeframes • Monitored and updated stock levels and inventory databases • Offered friendly, efficient customer service and handled challenging situations with ease • Microsoft Word and other software tools to create documents and clear communications • Hardware installations and updates, keeping systems functional and secure whenever required • Coordinate with different departments to arrange workspaces for employees with computers, monitors, and associated cabling or equipment to increase work efficiency • Used different types of software (ERP, CITRIX) to track support tickets and document actions. Show less