Experience

Climate Explorers CIC

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• IT Operations - Volunteer

  • Jan 2023 - Present

  We’re a Community Interest Company on a mission to highlight climate solutions, raise environmental awareness and promote physical and mental wellbeing through eco-adventures in the great outdoors. Our first big project was completing our first documentary under our brand Pedal 4 Parks. It featured a world’s first cycle over sea and land from Orkney to the Isles of Scilly, alongside interviews with experts in the environmental space and visits to innovative projects across the UK. It was the culmination of our efforts to grow our impact campaign, as well as raise funds to support the National Parks Protectors Fund. Show less



Zynga

• United States
• Computer Games
• 700 & Above Employee

• Principle IT Technical consultant and Project Lead

  • Aug 2021 - Jun 2022

  • Reporting into EMEA IT Director and with a dotted line to EMEA IT Support Manager • RTO (return to office) IT Project: Manage the Procurement, delivery and set up of hardware for 200+ users and coordinating and managing RTO desk set up for 270 users across 3 UK offices. • Communication with Zynga IT leadership on RTO IT Project and IT stock management, this included, • working with IT Directors and VP of Technology on weekly updates and any impact to a studio. • Managed and Support JML workflow and processes with 3rd part for hardware collection. • Refreshed EE business contract, including continuous improvement, cost efficiencies and working with Procurement to simplify admin processes. • JAMF migration for 300 Macs from in-prem to JAMF Cloud. Planning and working with a wider IT Support team on deployment and support. • Involved in a new London offices refurbishment, which included a refreshed server room and new network stack. • Senior stakeholder management, for PC/Mac connected projects. This was for the Gaming dev engineer's specialist requirements. Show less



Condé Nast

• United States
• Media Production
• 700 & Above Employee

• Technology Systems - Delivery Lead

  • Sep 2019 - Jul 2020

  • Senior Technology Manager leading the successful implementation and business adoption of technology products and services across CNP globally.• Drive the adoption of new tools and new ways of working across CNP by leading strategic technology projects.• Led the successful implementation of key workforce productivity tools including Slack, Zoom, and 8x8 for 1400 users across the UK. • Act as escalation point for project teams and business stakeholders, ensuring balance between project dependencies and stakeholder requirements.• Provide technical guidance and expertise throughout the project lifecycle, from planning• Developed support transition plans for new tools to ensure responsive and adaptive service support for users.• Established implementation roadmaps for strategic tools across business units to deliver cost savings on telephony contracts from the adoption of 8x8.• Achieved an £80k annual saving through license reduction in Dropbox, Adobe suite and Office suite. Show less

• IT Support Manager

  • Mar 2017 - Oct 2019

  • Led a team of 5 to deliver improvements to service management and support; ownership and coordination of incidents and service requests through to resolution using ServiceNow and Zendesk.• Installed, updated, removed and supported standard workstation software and hardware.• Managed the deployment of Win7 to Win10 for 300 users; coordinated upgrade and training for all users and delivered End User Device upgrades across MS O365 (265 Users) and MacOS Updates v10.13 (500 Users).• Successfully delivered new Mitel Phone upgrades for 300 users across the business and reduced mobile phone data costs from an average £100k per month to £12k per month through successfully renegotiating contract with o2.• Spearheaded a Google migration from Office 365, moving 1400 UJ business users & data across to google drive from Office 365. • Led the configuration and redesign of Wandera mobile security product, allowing better data usage and costs management for contracts with 02.• Coordinated and managed new office move for 300 users across all departments including setting up helpdesk and support team.• Reduced incident response time for senior leadership team by 50% through redesigning the service support model.• Mentored a newly appointed helpdesk/support team leader and developed him into a managerial role within 6 months.• Achieved a £20k rebate through renegotiating contract with a hardware removal company and putting a % based buyback clause in place.• Designed and developed new and streamlined processes including new joiners, leavers and security enhancements. Show less



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• Infrastructure Engineer / Technical Lead

  • Oct 2010 - Jun 2016

  • Delivered Data Centre Infrastructure Support across EMEA including OS environments, monitoring and troubleshooting systems, infrastructure backup and recovery processes; regularly deputised for Infrastructure Manager to lead a team of 8.· Achieved 14% cost savings against the annual UK budget of £30million through leading an operational efficiency initiative for all datacentres and offices.· Successfully completed a 5-month secondment to lead the technical aspects of a global decommissioning programme that delivered cost savings of £5million.· Delivered the decommissioning of 358 servers and 60 applications in EMEA and North America within the agreed 6-month timeframe.· Led the reduction of the legacy server footprint within the London datacenter, resulting in a 15% reduction in operational costs. · Acted as subject matter expert in IBM Spectrum Protect portfolio, including Backup Server, Snapshot Management, AA for Virtual Environments, AA for Core Apps, and Space Management.· Resolved and improved incidents for 1500 users across the UK including change approvals, reoccurring issues, and service outages. · Led project team for Penguin demerger; delivered server and data migrations within the required 6- month timeframe. Show less

• Technical Lead - Global Decommissioning Programme

  • Jun 2015 - Dec 2015

  Responsibilities and achievements:• Led the technical aspects of a global decommissioning programme that delivered cost savings of £5m to Pearson. Identified opportunities to rationalise the existing decommissioning process to reduce time, cost and effort taken. Enabled the team to simplify a global process through my technical expertise. • Reviewed and enhanced existing processes for supplier support, and the resulting changes reduced cost and time efforts for the Tech Ops teams. Expanded these new processes to additional regions in EMEA and North America, which again resulted in cost and time savings. • Led the application rationalisation work as part of this programme, and ensured that all application risks and dependencies were identified and managed according to business priorities. • Restructured key databases containing critical archives and re-prioritised data retention policies.• Led the technical aspects of creating new work streams for managing server decommissioning as BAU once the global programme was complete. • Delivered the decommissioning of 358 servers and 60 applications in EMEA and North America on time (within 6 months).• Led the reduction of the legacy server footprint within the London datacentre, which resulted in saving 15% of operational costs. Show less

• Data Centre Systems Engineer

  • Oct 2003 - Oct 2010

  Responsibilities and achievements: • Responsible for managing and maintaining operating environments across the DC estate, and being the technical lead for Windows OS environments, VMware environments, Citrix administration, AD administration, and optimising the management of File Servers.• Implemented improvements to the installation, configuration, administration and troubleshooting of server environments and operating systems, leading to a decrease in outages. • Implemented a new process for resolving system hardware issues, which led to indirect cost savings.• Supported efforts to improve virtualisation ratio across the Pearson estate using my expertise of managing VMware environments.• Created and deployed a new Citrix environment for 300 users in the examinations business unit, enabling faster business processes and improving reliability of remote access for business critical activities.• Managed company wide data consolidation project, which required the creation of new data management structures and storage optimisation. Led workshops with business unit leaders to organised and prioritise each department’s requirements and ensure company wide consistency. Show less



EDEXCEL LIMITED

• Primary and Secondary Education
• 1 - 100 Employee

• End User Services Analyst, Edexcel

  • 1999 - 2003