Experience

your-space

• India
• Hospitality
• 100 - 200 Employee

• Cluster Manager

  • Aug 2021 - Present

  - Trained facility managers on the company policy and procedure for similar performance throughout the cluster. - Provided weekly and quarterly cluster reports to company headquarters. - Managed cluster expenditure by adhering to set budget. - Analyzed sales data to manage cluster performance and make informed financial decisions. - Identified and communicated customer needs to supply chain capacity and quality teams. - Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs. - Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer's expectations. Show less



Stanza Living

• India
• Hospitality
• 700 & Above Employee

• Stanza Caption

  • Nov 2019 - Apr 2022

  - Offered friendly and efficient service to customers, handle challenging situations with ease. - Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. - Led projects and analyzed data to identify opportunities for improvement. - Eliminated downtime and maximized revenue by providing top project quality control. - Maintained excellent attendance record, consistently arriving to work on time. - Conducted research, gathered information from multiple sources and presented results. - Supervised work of contracted employees to keep on task for timely completion. - Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. - Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. - Created Google Sheet for daily, weekly and monthly reporting. Show less



Stanza Living

• India
• Hospitality
• 700 & Above Employee

• Intern - Ops Excellence

  • Jun 2019 - Jul 2019

  - Handled tenant complaints promptly and appropriately, calling in repairmen and other support services. - Coordinated with janitorial and engineering staff on maintenance and upkeep. - Escalated major issues to property manager for immediate remediation. - Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. - Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. Show less



OYO

• India
• Technology, Information and Internet
• 700 & Above Employee

• Industrial Trainee

  • Jun 2018 - Nov 2018

  - Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates. - Booked large groups for weddings, seminars, conferences and other events, providing best available room rates. - Used OYO OS to enter and maintain up-to-date information for each hotel room and guests. - Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems. - Increased customer service ratings through personable service. - Prepared bills for customers and delivered to rooms on day of check-out. Show less