SVP & Chief Delivery Officer | Strategy & Solutions | People Leader | Client Partner | Program Mgmt

• Jul 2021 - Present

Associate Vice President - Delivery Center and Solutions Leader

• May 2019 - Jul 2021

• Delivery Center leader setting up NCR Delivery Center for Mphasis in Noida from scratch. Responsible for end-to-end management of the NCR Operations • Client Partner and Delivery/ Solutions Leader for 3 strategic IT customers with $ 15M+ P&L. • Successfully Ramped up a high visibility account remotely during COVID and mined accounts to the tune of $ 5M • Led several Delivery transformation initiatives throughout the portfolio leading to client delight and profitable growth • Successfully established Agile processes across projects driving institutional change with the customers Show less

Account Delivery Manager - Delivery and Solutions Leader

• Sep 2017 - May 2019

• IT Delivery and Solutions Leader for the Enterprise Services vertical. • End to end delivery management of a portfolio of $20M across multiple high growth accounts • Won and ramped up a high visibility Pharma account from scratch through a series of thought leadership sessions resulting in fixed price projects within their R&D portfolio • Established Agile processes across projects driving institutional change with multiple customers • Collaborated with various teams to lead multiple high visibility and high value transformational deals across multiple clients • Solutions Leader for the fixed price $4M IT win for a major Enterprise customer • Led an initiative to develop a Chatbot leveraging cognitive technologies combined with analytics and RPA which has generated immense interest amongst multiple customers • Task force Lead for an initiative to establish a Global Engagement Model for IRIS leveraging Industry best practices Show less

Assistant Vice President - Delivery & Solutions Leader

• Jul 2014 - Sep 2017

• IT/Digital Delivery and Solutions Leader for the Healthcare, Consumer Goods, Retail and Life Sciences vertical. Managing a portfolio of $35M across multiple high growth accounts with P&L, financial forecasting (Revenue & AOI), reporting, Contract Management & MSA negotiation responsibilities • Collaborate with various teams and partners across IT, Digital, Analytics, Cloud Infrastructure, Domain and Regulatory affairs and using a combination of latest technologies like Cognitive computing, Machine learning, Analytics, Advanced visualization, NLP/NLG etc to craft high value proposals generating transformational impact for our clients.• Received the most prestigious "Diamond Award" in Genpact for leading a $45M multi year IT/Digital win as Solutions Leader and successfully setting up the engagement within a record time.• Collaborated with the client on their key Digital transformation and Mobility Innovation journey by setting up the Innovation lab, and the team winning the "Mobility Innovation Ideation" and "Tech Ideas award" within Genpact• Key member of the DevOps competency team developing the Industry first DevOps maturity framework• Developed innovative pricing and delivery models for various large deals such as Core Flex, Effort kitty, Innovation fund, Performance scorecard and Quality probe etc• Continuously strive to carefully monitor and manage the impact of bench, SG&A expenses and team pyramid to maintain healthy margins and AOI in line with Genpact's goals. Show less

Senior Principal Consultant - Program Manager

• Jan 2013 - Jun 2014

• Delivery Manager of a $18M portfolio for a high growth and large strategic client. Industry best NPS of 92%• Won the prestigious “Retention Turn around” award leveraging key people management best practices. Also won the Business Leader's "Special Achievers Award"• Led various large deals including the winning vendor consolidation bid, establishing Genpact amongst the top three IT vendors for a large Fortune 10 client• SPOC for key L&D initiatives to extend the KM framework across strategic domains• Established myself as the Innovation Ambassador for the Delivery Unit with several initiatives generating new Business worth $2M and resulting in 2 Genpact IPs• Business Impact Task force Lead for the Delivery unit generating $26M of annual Business impact• Successfully mentored/ groomed next line leaders Show less

Principal Consultant - Project Manager

• Jun 2011 - Dec 2012

• Successfully managed the inorganic growth in my portfolio through account mining and managed the largest Managed services program ( $8M, 70 team members globally). Excellent client feedback received with consistent NPS feedback of 10• Won the prestigious “Team of the Year” award as well as "Star Manager" award• Specialized in CMMi L3 recertification as well as other external ISMS, Data Privacy and client audits• Successfull RFP responses and pro-active proposals for various farming and hunting opportunities. Won $2MN hunting business against stiff competition.• Successfully handled the fresher mentorship program and engaged bench resources to come up with multiple white papers, PoC's, Case studies and marketing collaterals• Established highly motivated and innovative team driving significant Business impact in excess of $5M for the client• Helped client manage certain critical situations where competition failed to deliver establishing Headstrong as the vendor of choice • Built the foundation of Knowledge Management framework for the Delivery unit as well as a system to automate the tedious task of client specific invoice generation based on 4-4-5 calendar Show less

Project Manager

• Jul 2009 - Jun 2011

Role : Application Outsourcing Manager/ Transition Manager/ Project Manager• Led three successful application outsourcing transitions meeting all the milestones and providing value adds to the end client with full involvement right from the RFP stages till achievement of Managed services.• Account and Service Delivery Manager for a strategic client relationship involving a team of 20+ Application Development and Maintenance FTEs spread across varying geographies as part of three teams handling critical Life and Annuity policy administration systems – Vantage-One (Cobol), Life70 (Assembler) and Capsil (Mid tier). Also managed the hosting of first two on CSC owned mainframes data center.• Managed projects in both fixed price and T&M projects. • Monitored Project progress (timelines, risks, resource usage and quality of deliverables) to ensure SLA’s/ milestones are met on time and within budget.• Managed Status reporting, Client communications, steering committee/governance meetings, DA reporting, billing and invoicing.• People engagement including team appraisals, regular feedback to team members, promoted healthy team spirit, conflict resolution, rotations, and individual development to ensure minimal attrition.• Involved in any new/repeat business and contract negotiations with client mgmt.• Facilitated external/internal audits and client audits for the account. Also actively participated in the global initiative to replace the SAS70 audit reports with ISAE3402/ SSAE16 standards. Show less

Programmer Analyst

• Aug 2004 - Jul 2009

Role : Programmer Analyst - Mainframes - Vantage One, Life/70, Capsil• Delivered complex projects to add Web, UL, Traditional and EIA processing to client policy administration systems. Involved in design and development of various complex mainframe applications well within the time/budget with minimal defects.• Worked on a couple of performance improvement projects on existing daily jobs saving 90 percent on job run times and CPU expenses providing incremental cost savings. The approach was documented and used for various clients as a value add.• DASD and CPU cost rationalization, saving expenses to the tune of 1 MUSD.• Configuration Management and defect prevention.• Created test plans, conducted reviews, coding, unit testing, bug fixes and production support.• Provided necessary hosting support, ensuring business continuity for the end client.• Performing resource/task allocation and reviewing progress on ongoing tasks.• Handled numerous system related activities like DB2, COBOL, CICS and zO/S upgrades, security management, DASD/CPU optimization projects etc for the client Show less

SPARKS Development

• Apr 2003 - Aug 2004

Software : COBOL, CICS, DB2, VSAM, Flat files, JCL, MQ Series.; The Project involved developing the SPARKS system which introduced Debit Card for the subscribers of health plan. This included sending/receiving real time data from POS machines from hospitals/pharmacies and banks using MQ series. This involved developing new application and enhancing the existing ones to include functionality for debit card. Both batch and online applications were developed completely from scratch using DB2. MY ROLE * Design and coding of new batch module for End of Business processing. The programs coded are COBOL-DB2 batch modules with use of commit restart rollback logic. * Design and coding of new real time OLTP modules which read the MQ series through CICS, processed data, sent results to POS and banks real time. * Part of Performance Tuning team and responsible for Query optimization for existing batch jobs. Reduced run time of a daily job by almost 70% and CPU usage by almost 50%. * Worked as Configuration controller and DP coordinator for the team. * Participated in Group reviews, walkthroughs, baseline and configuration audits. Show less

Deputy Manager

• Aug 2002 - Apr 2003