Experience

Ireo Private Limited.

• India
• Real Estate
• 300 - 400 Employee

• Operations

  • Dec 2014 - Present

  1. Handling the complete channel partner segment like channel partner empanelment, channel partner agreement execution and uploading the same in portal and resolving post sales queries of brokers. 2. Handling existing customers and providing the solution to their queries. 3. Coordinating site visits of existing clients. 4. Handling all expenses of the department and processing the expense transactions in SAP. 5. Scrutinizing the new booking application forms and getting the pending formalities completed if any. 6. Open customer accounts by recording account information. 7. Processing the new bookings in SAP. 8. Preparing and maintaining Sales MIS. 9. Keeping track of collections. 10. Scrutinizing and processing the brokerage bills submitted by the brokers. 11. Preparing and maintaining data related to brokerage due and getting the same released from finance department. 12. Other MIS reports like activity tracker report, channel meeting report, SMS & Advt. campaign report, broker performance report etc. 13. Bulk e-mailing of EDM’s of our residential projects. 14. Preparing and maintaining the HNI data through online research and professional/personal contacts. 15. Coordinating with other departments for accomplishing related results as needed. Show less



Today Homes and Infrastructure Pvt Ltd

• Gurgaon, Haryana, India

• CRM

  • Oct 2010 - Jul 2014

  1. Attending existing customers and providing them the latest updates about our projects. 2. Interacting with the dealers and resolving their queries. 3. MIS report about customer complaints, queries & requests resolved/answered. 4. Ensure document accuracy post sales. 5. Generating the allotment letter, booking receipts & installment receipts. 6. Generating the demand letters, reminder letters & builder buyer agreement. 7. Timely escalation of cancellation cases in order to ensure customer retention. 8. Collection of outstanding payment from the customers against their respective booking. 9. Preparing and maintaining data related to collections. 10. Reconciliation of stock/inventory on monthly basis for all the projects. Show less



ICICI Bank

• India
• Banking
• 700 & Above Employee

• Officer- Branch Banking

  • May 2006 - Jun 2008

  1. Responsible for cash and customer transactions. 2. Cash Receipts & Cash Payments. 3. Vault custodian. 4. Filing of End of day (EOD) Reports. 5. Handling non-cash transactions like DD/MC/TC, Fund transfer etc. 6. Tallying cash & instruments issued and updating the same in vault document. 7. Internal operation like FCRM, E-search, RTGS, Channel Migration. 8. Selling bank products like Life Insurance, General Insurance, Gold, and Fixed Deposits. 9. Opening New Accounts. 10. Handling the branch audit. Show less