Experience

MRE

• Australia
• Real Estate
• 1 - 100 Employee

• Buyer & Client Manager

  • Jul 2023 - Present

• Liveability Agent

  • Aug 2022 - Present



ANZ Worldline Payment Solutions

• Australia
• Financial Services
• 100 - 200 Employee

• Merchant Solutions Specialist

  • Aug 2019 - Jul 2022

  • As an MSS consultant, we have extra responsibilities to take escalation calls and case manage each situation that our regular Merchant Servicing Consultants were unable to undertake. This ranges from angry, aggressive, impatient and frustrated merchants who lash out at our consultants as they just might be having a bad day, but unfortunately is still unacceptable. • MSS is also responsible to handle those cases that need investigating or just needing those fresh pair of eyes. Whether it be for the local café down the street (Commercial) or the big-name retailers such as JB HI FI (Corporate/Institutional) Merchants. • EFTPOS Technical Difficulties (Troubleshooting whether integrated or standalone) • EFTPOS Hardware Issues (Replacing terminals via our Toll partners in exceptional time) • Liaising with our partners/mutual partners (Such as Toll, Optus, Telstra, AMEX, Ingenico, Medicare, Healthpay, Afterpay and Linkly/PC EFTPOS). We conference the relevant partner into the conversation with our merchant to provide the best customer experience and ensure there is no miscommunication with all parties. • Banking Enquiries. This can include assisting with Transactions, Refunds and Settlements. • Disputes and Chargebacks (Explaining the process of what is next to come as well as educating merchants on how to minimise high risk transactions such as MOTO) • Cancellation/Closure of their merchant facility. • Temporary or Permanent increase for Transactions/Refunds for each terminal. Show less



Connor Clothing

• Australia
• Retail
• 200 - 300 Employee

• Sales Consultant | 2IC

  • Aug 2018 - Aug 2019

  • Team leading • Personal store key • Opening and closing store • Banking and cash handling • Stock/merchandise store transfer • Online promotions • KPI targets achieved • Team leading • Personal store key • Opening and closing store • Banking and cash handling • Stock/merchandise store transfer • Online promotions • KPI targets achieved



Kmart Australia Limited

• Australia
• Retail
• 700 & Above Employee

• Duty Manager

  • Feb 2014 - Aug 2018

  • Duty Manager - Supervisor in charge • Opening and closing store • Ensuring all EOD items such as banking returned to safe • Emergency Protocol trained • Ensuring Organizational Objectives Reached • Customer Service Desk • Customer Self-Serve • Registers • Floor Presentation • Customer Greeter • Duty Manager - Supervisor in charge • Opening and closing store • Ensuring all EOD items such as banking returned to safe • Emergency Protocol trained • Ensuring Organizational Objectives Reached • Customer Service Desk • Customer Self-Serve • Registers • Floor Presentation • Customer Greeter