• Mar 2021 - Present

--Unified Communication--To extend the support to the junior technical team member to resolve the L1 and L2 support issue. To train the technical team on the new technologies/products. Preparing the demo setup to address the challenges; the customer is facing whenever possible. Keeping track of all the meeting notes and documents; exchanged between the customer and Microtel during the project execution Identify and utilize methods to improve customer current processes and uses of technology to better align them with business goals Responsible for creating technical documentation for infrastructure solutions Identify L2 and L3 network, system, routing issues, troubleshoot, and provide solutions --Contact Centre Solution--To extend the support to work with the technical team to resolve issues arising for Ameyo or Collab Extend support to the technical team to resolve reported issues Escalation points for critical escalations and engaging appropriate resources to provide timely resolution. Configures, develops, and troubleshoots customer system configurations according to project documentation. Provides remote support or travels on site as needed. To develop the IVR and to understand the basic integration enabled with the third-party application Works closely in communication with project teams to deliver assigned project tasks Helping customers to automate processes to improve efficiencies and streamline processes by providing technical input --CRM--Take part in basic tasks such as collecting the required information for the issues reported Working with the development to assist the team to escalate and brief the issue reported. Extend support to the technical team to resolve the level 1 issue Show less

• Mar 2021 - Mar 2022

Aarenet Certified Expert (ACE) engineerKnowledge on network (Router, Switch,LAN, WAN, Direct Routing, Firewall)IPBX Configuration, Routing and Integration with other system such as Microsoft TeamsVoIP troubleshooting by capturing trace and analyzing WiresharkCloud PBX and PBX On Premise deployment (Aarenet, Yeastar, Audiocodes, Telcobridges, Microsoft Teams)Firewall Configuration such as Rules and VPN (OPNsense)Switch and router configurationContact centre software Deployment, Configuration, Integration and Troubleshooting (Ameyo Contact Center and Collab Contact Center-Company product)Perform Onsite Installation, Configuration and Troubleshooting of Voice Recording System (Microlog-Company product)SIP Troubleshooting and Telephony Integration: PRI to SIP, SIP to PRI, Analog to SIP, SIP to AnalogPerform technical support to customers and maintain a good relationship with customerPerform product training for customerComputer&Server OS Installation, Setup and Troubleshooting(Window and Linux (CentOS)) Show less

System Engineer

• Mar 2020 - Mar 2021

Deploy PBX System in MRT Line 2 Sungai Buloh-Serdang-Putrajaya Configurations of PBX, Voice Recording System, Voicemail System and Network Monitoring System Integration of PBX with VoiceRecording System by RSPAN protocol Integration of PBX with Voicemail, Radio System, Public Announcement System(PAS) and CCTV Integration of PBX Systems with TM PRI Lines including failover configuration through E1 card Provide system training to customers (Rapid Rail and PRASARANA) Prepare documentation (project design, operation and maintenance manual) Perform full pbx system deployment at the site including testing and troubleshooting Perform PAT, IFT, SAT for the PBX Systems with GAMUDA engineers Completed all testings for PBX Systems in Phase 1 MRT Line 2 Project from Sungai Buloh Depoh to MRT Kampung Batu Stations ( 1 Depoh, 9 stations) Show less

Assistant Project Engineer

• Jun 2019 - Oct 2019

PART-TIME during Last Semester of Degree Studies due to a lot of free times as only have 2 subjects in the semester. Work in SCADA Team of TNB Contractor Monitor and supervise the Installation of Field Terminal Unit and Remote Terminal Unit in Stesen Suis 33kv by sub-contractor Prepare documentation for FAT, PAT and SAT Ensure all testings been done and met TNB expectations and requirements Discussing with TNB teams with projects status, arising issues and solutions Manage company inventories, thus contractors take and use exact quantities of equipment and items Help project director with company claims and project timeline Show less