Rahman Adio

IT Project Team Leader at Apex IT System, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Hyattsville, Maryland, United States, US

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Credentials

  • Scrum Master Certified (SMC)
    International Scrum Institute™ (Scrum Institute)
    Dec, 2022
    - Nov, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Apr, 2022
    - Nov, 2024

Experience

  • Apex IT System, Inc
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Project Team Leader
      • Oct 2019 - Present

      Anticipate and proactively address various issues as well as Identify and manage project risks using a RAID+ Log. Assure project compliance with established standards and procedures. Cultivate relationships with key stakeholders and customer representatives. Engage with team members for work assignments to achieve project objectives. Coordinate system testing with appropriate staff resources. Balance workload with project members’ capacity and communicate with upper management in proactive manner. Plan and conduct training and orientation sessions for new and existing staff. Show less

  • B&O Manchester
    • Greater Manchester, England, United Kingdom
    • Information Technology Help Desk Support
      • Jan 2019 - May 2021

      Evaluated and resolved user problems using test scripts, personal expertise, and probing questions. Patched software and installed new versions to eliminate security problems and protect data. Coordinated with vendors to locate replacement components and resolve advanced problems. Researched customer questions using available information resources and provided updates to documentation, training, and processes aimed at ensuring continuous improvement. Maintained servers and systems to keep networks fully functional during peak periods. Collaborated with outside departments to implement system-wide improvements. Configured hardware, devices, and software to set up workstations for employees. Show less

  • CCS Group Limited
    • United Kingdom
    • Construction
    • 100 - 200 Employee
    • Administrative Assistant
      • Sep 2014 - Oct 2018

      Performed administrative duties such as filing, typing, copying, binding, and scanning. Managed operational requirements by scheduling/assigning administrative projects and expediting work results. Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities. Provided office-wide software support and training while troubleshooting issues and optimizing usage. Executed record filing system to improve document organization and management. Led travel arrangements by booking airfare, hotel, and ground transportation. Monitored supervisor's work calendar as well as scheduled appointments, meetings, and travel. Show less

Education

  • London Metropolitan University
    Bachelor of Science (BSc), Business Administration and Management, General
    2013 - 2016
  • University of Plymouth
    High Education, Higher Education in Business Management/Travel and Tourism
    2008 - 2012

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