Experience

Sonic Healthcare Australia Pathology

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• IT Services Officer

  • Jul 2021 - Present

  I spend my time resolving technical issues for our customers in a fast paced energetic environment. Debugging, troubleshooting, working closely with software engineers and field technicians who help drive customer satisfaction. • Install, configure, and maintain network devices • Fault resolution of Pathology Laboratory Information Systems (LIS) • Provide Level 3 support for outstanding Cherwell incidents • Implementation of LAN infrastructure across business units • Collaborate with vendors and service providers • Assist with development, documentation, and testing • RDP and SSH into servers to collect logs and perform SQL queries for troubleshooting purpose



Built Environment Channel

• Australia
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Network Engineer

  • Nov 2019 - Apr 2021

  • Configure and deploy display solutions for broadcast media • Assist with installations, maintenance of software and hardware • Provide technical support for and maintain Linux based systems • Perform functional testing of field service software (Navori, MagicInfo) • Work in collaboration with stakeholders and development teams • Maintain service records and attend to request for support • Organize dispatch, coordinate install and arrange services as necessary • Configure and deploy display solutions for broadcast media • Assist with installations, maintenance of software and hardware • Provide technical support for and maintain Linux based systems • Perform functional testing of field service software (Navori, MagicInfo) • Work in collaboration with stakeholders and development teams • Maintain service records and attend to request for support • Organize dispatch, coordinate install and arrange services as necessary



Hisense Group

• China
• Consumer Electronics
• 500 - 600 Employee

• Technical Support Consultant

  • Jan 2018 - Oct 2019

  • Maintain ownership and resolve technical enquiries for field service management • Provide guidance and training of field electrical and instrumentation personnel • Conduct formal product design reviews with development and product teams • Write technical manuals for training • Provide product support of electrical appliances • Android debugging through root cause analysis • Maintain ownership and resolve technical enquiries for field service management • Provide guidance and training of field electrical and instrumentation personnel • Conduct formal product design reviews with development and product teams • Write technical manuals for training • Provide product support of electrical appliances • Android debugging through root cause analysis



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Tier 2 Escalations

  • Apr 2016 - Dec 2018

  • Participate in selecting and troubleshooting packaged solutions • Liaise with engineers to ensure product support and implementation • Collaborate with team to manage workflow • Actively communicate during the reporting process and improve the efficiency of workflow • Participate in selecting and troubleshooting packaged solutions • Liaise with engineers to ensure product support and implementation • Collaborate with team to manage workflow • Actively communicate during the reporting process and improve the efficiency of workflow