Rahil Ahemad Shaikh
Operations Support Manager at Everseen- Claim this Profile
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Bio
Parshuram Jamdhade
Rahil shaikh has a remarkable ability to inspire and motivate team members to exceed their goals. Their clear communication and strategic thinking were instrumental in driving our Team success
Azar Tamboli
quick learner, believe in leading from the front
Parshuram Jamdhade
Rahil shaikh has a remarkable ability to inspire and motivate team members to exceed their goals. Their clear communication and strategic thinking were instrumental in driving our Team success
Azar Tamboli
quick learner, believe in leading from the front
Parshuram Jamdhade
Rahil shaikh has a remarkable ability to inspire and motivate team members to exceed their goals. Their clear communication and strategic thinking were instrumental in driving our Team success
Azar Tamboli
quick learner, believe in leading from the front
Parshuram Jamdhade
Rahil shaikh has a remarkable ability to inspire and motivate team members to exceed their goals. Their clear communication and strategic thinking were instrumental in driving our Team success
Azar Tamboli
quick learner, believe in leading from the front
Credentials
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Career Essentials in Project Management by Microsoft and LinkedIn
MicrosoftOct, 2023- Nov, 2024 -
Career Essentials in System Administration by Microsoft and LinkedIn
MicrosoftOct, 2023- Nov, 2024 -
Collaborating with Microsoft 365
LinkedInOct, 2023- Nov, 2024 -
Lean Six Sigma Yellow Belt
UdemyOct, 2023- Nov, 2024 -
Managing Projects with Microsoft 365
Project Management InstituteOct, 2023- Nov, 2024 -
Optimizing Your Work with Microsoft 365
LinkedInOct, 2023- Nov, 2024 -
Project Management Foundations: Communication
Project Management InstituteOct, 2023- Nov, 2024 -
Project Management Foundations: Risk
Project Management InstituteOct, 2023- Nov, 2024 -
Project Management Foundations: Schedules
LinkedInOct, 2023- Nov, 2024 -
Career Essentials in Generative AI by Microsoft and LinkedIn
MicrosoftSep, 2023- Nov, 2024 -
Ethics in the Age of Generative AI
LinkedInSep, 2023- Nov, 2024 -
Generative AI: The Evolution of Thoughtful Online Search
LinkedInSep, 2023- Nov, 2024 -
Interviewing Skills: Conducting Job Interviews
UdemySep, 2023- Nov, 2024 -
Introduction to Artificial Intelligence
LinkedInSep, 2023- Nov, 2024 -
Managing Project Stakeholders
Project Management InstituteSep, 2023- Nov, 2024 -
Mastery of IT Project Management
UdemySep, 2023- Nov, 2024 -
Microsoft 365 Copilot First Look
LinkedInSep, 2023- Nov, 2024 -
Project Management Foundations
Project Management InstituteSep, 2023- Nov, 2024 -
Project Management Foundations: Budgets (2018)
Project Management InstituteSep, 2023- Nov, 2024 -
Project Management Foundations: Ethics (2019)
Project Management InstituteSep, 2023- Nov, 2024 -
Project Management Foundations: Requirements
Project Management InstituteSep, 2023- Nov, 2024 -
Project Management Foundations: Teams
Project Management InstituteSep, 2023- Nov, 2024 -
Prometheus Software Basics
UdemySep, 2023- Nov, 2024 -
Streamlining Your Work with Microsoft Bing Chat
LinkedInSep, 2023- Nov, 2024 -
What Is Generative AI?
LinkedInSep, 2023- Nov, 2024 -
AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)Mar, 2021- Nov, 2024 -
Red Hat® Certified System Administrator (RHCSA®)
Red HatJan, 2020- Nov, 2024
Experience
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Everseen
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Ireland
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IT Services and IT Consulting
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300 - 400 Employee
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Operations Support Manager
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Oct 2022 - Present
Manage Support Team with 1 Assistant Manager, 5 Supervisors and 58 L1 and L2 Engineers Join band sync Meetings, a few times a week to be able to get the pulse and provide reports to the band members on the support status or outstanding issues during the sync calls Document New Issue types and their resolutions In collaboration with the L2 sysops (Band) and with L3 Experts. create a standardized process for the L1 support team to follow these new types of issues and train… Show more Manage Support Team with 1 Assistant Manager, 5 Supervisors and 58 L1 and L2 Engineers Join band sync Meetings, a few times a week to be able to get the pulse and provide reports to the band members on the support status or outstanding issues during the sync calls Document New Issue types and their resolutions In collaboration with the L2 sysops (Band) and with L3 Experts. create a standardized process for the L1 support team to follow these new types of issues and train the L1 Support team. Update support docs based on the discussion with the band. Subdivide Issues in L1 solvable, Customer Issues and Sysops Issues. Client-focused and ability to provide excellent customer service by having customer communications. Run Ansible Jobs like Mass Stack Restart, Mass Status Query using AWX/Ansible Develop and maintain work schedules, interview and hire personnel. Communicates with Band on service desk processes, guidelines, and standards Closely monitor defined SLA’s and related KPI’s of the various processes
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Tech Support Supervisor
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Aug 2021 - Oct 2022
Worked on multiple AWS services like EC2 (ELB,AUTOSCALING, EBS). S3 for bucket creation and access policies, VPC for network configurations. IAM for User, Group permissions & policy & role creation, Cloud watch, and cloud trail for monitoring of services and account activities. Used Cloud Formation for creation and automation. Provides trouble resolution on complex problems; serves as an escalation point for the most complex systems issues or resolutions; develops… Show more Worked on multiple AWS services like EC2 (ELB,AUTOSCALING, EBS). S3 for bucket creation and access policies, VPC for network configurations. IAM for User, Group permissions & policy & role creation, Cloud watch, and cloud trail for monitoring of services and account activities. Used Cloud Formation for creation and automation. Provides trouble resolution on complex problems; serves as an escalation point for the most complex systems issues or resolutions; develops root cause analysis activities that resolve significant system issues good understanding of and experience with provisioning and managing infrastructure as well as applications in cloud environments (AWS)
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Tech Support Engineer L2 Linux
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Mar 2020 - Aug 2021
Resolve major incidents and technical escalations within agreed SLAs and quality. Worked on multiple AWS services like EC2 (ELB, AUTOSCALING, EBS). S3 for bucket creation and access policies, VPC for network configurations. IAM for User, Group permissions & policy & role creation, Cloud watch, and cloud trail for monitoring of services and account activities Working with Ticketing tools Like Jira, Service Now Managing VM via SSH, Super putty, putty, and Citrix. .
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KINGSOFT SOLUTIONS
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France
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Software Development
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System Administrator
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Jun 2017 - Jan 2020
Configuring Red hat, CentOS Servers. Managing local Linux Users and Groups Account. Modify file ownership and permissions using SUID, SGID, and Sticky Bit Installing and Updating Packages using rpm and yum. Configure and Manage standard partitions, Logical Volume (LVM). Use of Grep, head, tail, zip, tar, rpm ,yum, and various different commands on VM Configuring Red hat, CentOS Servers. Managing local Linux Users and Groups Account. Modify file ownership and permissions using SUID, SGID, and Sticky Bit Installing and Updating Packages using rpm and yum. Configure and Manage standard partitions, Logical Volume (LVM). Use of Grep, head, tail, zip, tar, rpm ,yum, and various different commands on VM
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Education
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2023 - 2024
UCD Professional Academy
Professional Academy Diploma in Project Management, Project Management -
2015 - 2017
G.H. Raisoni College of Engineering(GHRCE), Nagpur
Master of Technology (M.Tech.), Computer science and engineering -
2008 - 2014
Matsyodari Shikshan Sanstha's College of Engineering & Technology, Nagewadi.
Bachelor of Engineering (BE), Information Technology -
2006 - 2008
J.E.S College, Jalna
HSC, Science -
1993 - 2006
St. Mary's High School
school, education
Community
