Experience

VeriPark

• United Kingdom
• Software Development
• 700 & Above Employee

• Senior Business Analyst / Functional Consultant

  • Jul 2016 - Present

  • Elicit requirements using interviews, document analysis and requirements workshops.• Analyze and document client's business requirements and processes and communicate these requirements to technical personnel by constructing basic conceptual data and process models.• Plan and design business processes and formulate recommendations to improve and support business activities.• Participate in meetings with clients to gather and document requirements and explore potential solutions.• Create basic test scenarios to be used in testing business applications in order to verify that client requirements are incorporated into the system design.• Execute system test from existing test plans and assist in analyzing testing results in all phases.• Assist client to optimize and automate current business processes.• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.• Proactively communicate and collaborate with external and internal stakeholders to analyze information needs and functional requirements and deliver BRD/SRS/FS, Use Cases, Screen Mockups etc.• Participate in different Pre-Sales activities, conducting demos to prospect customers and responding to Request for Proposals (RFPs).

• QA Team Lead

  • Mar 2014 - Jul 2016

  • Define & apply QA best practices in the company.• Outline an effective unit structure to ensure optimal utilization of human resources and clarity in line of command for all levels.• Responsible for hiring, training and mentoring SQA resources on various areas of similar fields.• Manage team of geographically spread resources.• Conduct knowledge sharing sessions on various company products• Responsible for team’s Individual Development Plans.• Participate in different Pre-Sales activities, conducting demos to prospect customers and responding to Request for Proposals (RFPs).• Responsible to ensure all resources are fully utilized.• Review team’s deliverables and provide relevant feedback for continuous quality improvements.• Monitor the overall functions of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.• Monitor the team's performance based on their KPI’s and execute annual appraisals.• Problem-solving and conflict resolution among the team with various stake holders.

• Software Quality Assurance Specialist

  • Feb 2012 - Feb 2014

  Working on Microsoft Dynamics CRM 2011, 2013, 2015, 2016 and Dynamics 365 for different Clients (Banks) to meet their financial requirements. Responsible to perform following activities:- To prepare Test Plan, Test Cases from Software Requirements Specification (SRS) / Business Requirements Document (BRD)- Execution of Test Cases- Defect tracking and reporting- Preparing technical documents and training materials which includes: > User Manuals > Test Evidence Report > PowerPoint Presentations for a client > Demonstration to customers- End-User Training - Managing releases/builds.- Major Areas Covered (Customer 360 (Retail/Corporate), Complaint & Service Request Management, Sales & Prospect Management, Marketing Management, Customer Retention, Loyalty Management, Loan Origination, Account Onboarding, Master Data Management, Call Reports and Account Planning, Private Banking, Survey Management, Contact Center, Branch Automation, Omni Channels, etc.



Creative Chaos

• United States
• Software Development
• 100 - 200 Employee

• Senior Software Quality Assurance Engineer

  • Sep 2011 - Feb 2012

  Job responsibilities include:> Involved in QA process improvement activities.> Prepare test cases based on SRS and execute them.> Perform all sorts of testing including Smoke, Functional, Integration and Regression.> Skilled in both Manual and Automated testing.> Skilled in documentation (User Manuals, Installation Guides etc)

• Software Quality Assurance Engineer

  • May 2009 - Sep 2011

  Job responsibilities include:> Prepare test cases based on SRS and execute them.> Perform all sorts of testing including Smoke, Functional, Integration and Regression.> Skilled in both Manual and Automated testing.> Skilled in documentation (User Manuals, Installation Guides etc)



Avanza Solutions

• United Arab Emirates
• IT Services and IT Consulting
• 300 - 400 Employee

• Software Test Engineer

  • Oct 2007 - May 2009

  I worked here as a Software Test Engineer in Quality Assurance department. Responsibilities include: • Prepare Test Cases based on Software Requirements Specification (SRS) / Business Requirements Document (BRD) • Execute Test Cases • Perform manual and automated testing (smoke, regression, end to end testing etc.) • Bug/Defect tracking and reporting in Bugzilla • Perform testing at client premises (including SIT and UAT) • Manage releases/builds. I worked here as a Software Test Engineer in Quality Assurance department. Responsibilities include: • Prepare Test Cases based on Software Requirements Specification (SRS) / Business Requirements Document (BRD) • Execute Test Cases • Perform manual and automated testing (smoke, regression, end to end testing etc.) • Bug/Defect tracking and reporting in Bugzilla • Perform testing at client premises (including SIT and UAT) • Manage releases/builds.