Raheem Williford

I.S. Support Specialist II at American Heritage Credit Union
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Contact Information
us****@****om
(386) 825-5501
Location
Philadelphia, Pennsylvania, United States, US

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Credentials

  • Dell Certified Service Engineer (DCSE)
    Dell
    Mar, 2014
    - Nov, 2024
  • A+
    CompTIA
    Nov, 2012
    - Nov, 2024
  • Industrial Sewing
    Vance-Granville Community College

Experience

  • American Heritage Credit Union
    • United States
    • Financial Services
    • 200 - 300 Employee
    • I.S. Support Specialist II
      • Oct 2021 - Present

      I.S. Support Specialist II, this position will be responsible for the full systems life cycle from designing, coding, testing, implementing, maintaining, and supporting applications software, Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment. I.S. Support Specialist II, this position will be responsible for the full systems life cycle from designing, coding, testing, implementing, maintaining, and supporting applications software, Installs, maintains, and performs minor repairs to hardware, software, or information resources equipment.

  • Compucom
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Sr Tier II Helpdesk Support
      • Apr 2018 - Oct 2021

      Work as tier 2 PC support. Work for tickets escalated from tier 1 Concierge type customer service. Maintain accurate data on customer pc replacements and repairs Triage all problems to determine cause and resolution Diagnose and repair PC level hardware issues Order required parts from OEM Provide services in a timely manner to meet customer Service Level Agreement Assist with the rollout of large projects, including installing computers, networking equipment, server and storage solutions and more Show less

  • Signature Systems PDQ POS
    • United States
    • Software Development
    • 1 - 100 Employee
    • Tier 1 POS Support Rep.
      • Jan 2018 - Aug 2018

      Duties: • Provide professional technical support to our clients • Communicate clear, step by step directions • Answer questions and provide readily available information to clients • Receive inbound phone calls • Other tasks as assigned Qualifications: • Strong knowledge of Internet/Web Concepts/Microsoft Office Suite • Ability to work with a high-energy team • Exceptional interpersonal skills • Direct attention to detail and organization • Effective communication and efficient time management • Polite and clear phone manner • Ability to both multi-task and work independently • Ability to support, troubleshoot and provide guidance • Positive attitude and sincere willingness to constantly learn and grow • Excellent verbal and written customer service skills demonstrating a can-do attitude Show less

  • AnswerNet
    • United States
    • Telecommunications
    • 400 - 500 Employee
    • Tier II Helpdesk Support
      • Jun 2017 - Nov 2017

      The IT Support Analyst has responsibility for providing support for corporate desktops, laptops, and telephones. The IT Support Analyst is an on-site resource for responding to Work Orders created for assistance with corporate IT systems and resources. In addition, the individual will be responsible for supporting external customers with customer-facing portals. The IT Support Analyst interacts with Information Technology groups as well as the internal end user community. This position reports to the Supervisor, IT Support. Show less

  • Microsoft
    • United States
    • Software Development
    • 700 & Above Employee
    • Customer Service Advisor
      • Oct 2015 - May 2017

      • Help customers discover, enable and implement high-value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations. Maintain expert-level product knowledge in all Microsoft retail products, devices and service offerings. Continuously learn through others, self-educate, share specialized knowledge and expertly demonstrate and present the newest product and service offerings across all devices, Serve as a friendly and insightful primary point of contact for our customers with the goal of building customer relationships through knowledge and discovery - knowledge of our technology and discovery of each individual customer’s needs in order to offer a tailored diagnosis and thorough solution, earning the trust of customers and coworkers alike as you engage, educate, excite, and empower those around you. Show less

  • Independent Contractor / Consultant
    • Industrial Machinery Manufacturing
    • 100 - 200 Employee
    • Computer Repair Technician
      • Jan 2008 - Oct 2015

      Duties Include: • Virus removal, Computer Repair ( 5 years’ experience), Microsoft Office Suit 2003-2013 ( 4 years’ experience), Windows XP, Vista, 7, 8 Installation and Management, Motherboards, Hard Drives, Video Cards, Ram and Software Installation and Replacement, Computer Security, etc… Duties Include: • Virus removal, Computer Repair ( 5 years’ experience), Microsoft Office Suit 2003-2013 ( 4 years’ experience), Windows XP, Vista, 7, 8 Installation and Management, Motherboards, Hard Drives, Video Cards, Ram and Software Installation and Replacement, Computer Security, etc…

  • Support.com
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Remote Service Technician
      • Jul 2014 - Apr 2015

      Support Comcast Xfinity Home Security by offering appropriate education of products and services to prevent churn. Utilize Avaya, CSG, Remedy, Vision, Einstein, Management Portal, VNC Viewer, Nexus, C.O.P.S. and ER One to respond in real time to customers inbound questions and concerns, Educate customers in the use of installed products, service offerings, billing, charges, and product features, Resolve customer complaints and situations calmly and courteously, Troubleshoot and resolve service and technical problems using remote control tools with PC/MAC and tablet, Troubleshoot and resolve issues when the customer is using a smartphone app, Explain and instruct the customer on the value and operation of the product and service, Retain customers at high risk for churn. Show less

  • SMARTECH & Associates, LP
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Field Service Engineer
      • Feb 2014 - Apr 2014

      • Removal and replacement of computer hardware for laptops and desktops primarily for Dell Inspiron 7437, 3137, 2350/XPS 11/9p33, XPS 9Q23-12, XPS 1810-18/Foundation 2013 Ruggedized, Portables, Desktops/Alienware 18 R1, Alienware 17 R1, Alienware 14 R1/ Vostro5560/Latitude E7240-E7440, Latitude 10/OptiPlex/Windows 8 • Removal and replacement of computer hardware for laptops and desktops primarily for Dell Inspiron 7437, 3137, 2350/XPS 11/9p33, XPS 9Q23-12, XPS 1810-18/Foundation 2013 Ruggedized, Portables, Desktops/Alienware 18 R1, Alienware 17 R1, Alienware 14 R1/ Vostro5560/Latitude E7240-E7440, Latitude 10/OptiPlex/Windows 8

  • Gaudenzia, Inc.
    • United States
    • Individual and Family Services
    • 400 - 500 Employee
    • Human Resource Specialist
      • Mar 2011 - Oct 2013

      Duties Include:• Assist the H.R. Director & C.E.O. as needed• Process Unemployment Claims• Administer Gaudenzia’s Flex Account• Process Aflac Claims• Create and Maintain Gaudenzia’s HR News Letter• Conduct Gaudenzia’s Orientation Benefit Portion (26 a year)• Process Employment Verifications• Maintain a high level of Confidentiality• Create Gaudenzia’s Job Postings (Internal and External)• Post Open Positions to Various Online Job Sites (Recruit Qualified Talent)• Prepare Quarterly Turnover and Weekly Vacancy Reports• Ability to analyze and resolve problems independently• Create and Maintain Gaudenzia’s HR News Letter• Travel to all Gaudenzia’s facilities as needed for HR purposes (90+ facilities in three states with 125+programs) Show less

    • House Manager/Administrative Assistant
      • Jul 2009 - Mar 2011

      Maintaining Housing PopMaintaining HMIS reports for Chester County and data entryClerical filing as neededEnsure fire safety rules are followed and monitor all fire equipmentEnsure the cleanliness of the facilityAssume staff on duty responsibilitiesSpecial TrainingsMicrosoft Word & ExcelTherapeutic CommunityCPR & First AidDefensive DrivingHMIS data entryKeyboarding

  • Ready Pac Foods, Inc.
    • United States
    • Food Production
    • 300 - 400 Employee
    • Packaging Machine Operator
      • May 2008 - Jul 2009

      Duties Include:• Making packaging bags for the products by way of an Ishida Statistical Weighing Machine• Maintain the workability of the Ishida Machine• Maintain the cleanliness of the facilityPrewash Clerk/PackerDuties Include:• Package the products• Make sure that the products are without flaws• Making reference labels for the products• Data entry of product info• Moving finished product pallets into storage

    • Prewash Clerk/Packer
      • Jan 2008 - May 2008

      Package the productsMake sure that the products are without flawsMaking reference labels for the productsData entry of product infoMoving finished product pallets into storage

Education

  • Community College of Philadelphia
    Associate’s Degree, Business/Office Automation/Technology/Data Entry
    2011 - 2016
  • Educate Dell
    Dell Certified Service Engineer, Computer and Information Sciences and Support Services
    2014 - 2014
  • CompTIA
    A+ Certification, Information Technology
    2012 - 2015
  • Strayer University 2008
    Business Administration and Management, General
    2008 - 2009
  • Vance-Granville Community College
    Industrial Sewing Certificate, Industrial Sewing
    2007 - 2007

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