Organization Development Specialist

• Jul 2023 - Present

Administrative Assistant

• Sep 2019 - Jul 2023

Instructor

• May 2019 - Sep 2019

Interpreter

• Apr 2017 - Apr 2019

Completed 2000 hours of interpretation and got a certificate as a professional interpreter from Language Line Solutions and Teleperformance. English-Arabic, Arabic-English interpretation on the spot between two parties.  Handling all types of calls and interpret for all the client such as : - 911 Calls and emergencies. - Medical interpretation (Emergency room, Doctors Appointment, Medical assessments …Etc) - All Banking Services. - USA, UK and Canada government benefits such as Housing , Food stamps, unemployment, SSI, pension, child support, women’s Aid and Cash assistant. - Medical Insurance. - Vehicle insurance and recorded statements. - Money transfer services such as Moneygram and western union. - Some legal calls. - Airlines ,hotels, food ordering and traveling agencies like Expedia. Show less

Guest Relations Specialist

• Jun 2015 - Feb 2017

Handling VIP guests and their complaints, check out and in , responsible for inspection other departments and make sure everything is done properly and arranging guest's request. - Reviewing guest’s comments on Booking.com and Expedia and respond to them. - Attends to guest's complaints, inquiries and requests, referees problems to the Assistant Manager if he unable to assist - Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service - Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability sources within the reservation systems - Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times - Sound pleased to handle the call and take care to speak with a pleasant tone of voice. - Dealing with bookings by phone, e-mail, fax or face-to-face. - Ensures that VIPs' receive special recognition and service as per standards. - Informs other operating departments, notably Housekeeping and Food & Beverage on matters of concern to them and leading to increasing guest satisfaction. - Inspects the VIP rooms and their amenities. - Arrange the reservations - Make the check in and out - Listen to the guest's complaint and solve it - Handle the guest’s orders - Check any complaint and make the guest satisfied - Should know rates for all rooms and services offered by the hotel. - Supply the reports to the house keeping or the management. - Have sound knowledge of room types and locations within the hotel as they are doing services such as show room as per guest’s request. - Always use the correct telephone etiquette - Ensure that a good relationship is kept with all other departments. - Provide courtesy calls to all new arrivals to ensure guest satisfaction Show less