Experience

Basecamp Data Solution

• Software Development
• 100 - 200 Employee

• Asst. Manager Operations

  • Feb 2020 - Present



FirstStep Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Sales\ Product Trainer

  • Apr 2015 - Present

• Manager (Quality Assurance)

  • Apr 2015 - Feb 2020

  Training and Coaching new QA repsConducting refresher training session for Sales reps.Auditing QA reps work.weekly catch up meetings with operations managementmaintaining WTD MTD report for sales vs evaluations.Weekly catch up meetings with the clients.



SNL Financial

• United States
• Information Services
• 500 - 600 Employee

• Research Analyst

  • Dec 2011 - Mar 2015

  Collecting comprehensive information on the data tracked by the respective department. Coordinate with content teams for entry of data and follow-up questions. Builds and maintains relationships with external contacts as a means to actively track information on the covered content sets. Keep up-to-date in knowledge of content sets. Build industry knowledge where applicable. Improve measures for gathering data and identifying new collection methods related to the covered content sets. Review feedback involving their content to help correct errors and establish or refine procedures and processes to improve accuracy. Trouble shooting problems, maintain on-line services support, and work with systems and project managers to implement enhancements Assist in resolving client questions as it relates to verifying information via company contacts, and assist in audits on department data sets in order to reduce errors. Show less



Touchstone Communications PK

• Pakistan
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Senior Executive Quality Assurance

  • Oct 2006 - Nov 2011

  Auditing sales and customer service calls. Providing feedback to operations management. Live monitoring sales\customer service reps. Conducting QA calibration sessions. One on One sessions with the sales\customer service reps. Weekly catch up session with operations management. Weekly catch up sessions with the clients. Auditing sales and customer service calls. Providing feedback to operations management. Live monitoring sales\customer service reps. Conducting QA calibration sessions. One on One sessions with the sales\customer service reps. Weekly catch up session with operations management. Weekly catch up sessions with the clients.