Accountant

• Aug 2021 - Present

Sales Executive

• Feb 2021 - Jul 2021

Merchandiser

• Feb 2019 - Jan 2020

Front of house Administration

• Dec 2018 - Mar 2019

 Early Morning Float Count, check register for any cash takings.  Record all the due backs and petty cash.  Organise short meeting with team members about number of arrivals and departures including VIP guests.  Take note of any items in reception which needs to take action.  Check all the emergency register and update PEEP register.  Print shift reports for as back up.  Check the reception desk and make it tidy and free of rubbish.  Stock and count mini bar by using mini bar stock sheet  Print trace report and follow up with the traces.  Update all the reservations from the daily email.  Categorize the emails and take action.  Categorize any accounts related email and take action of the emails.  Follow up with departures and call the guest for any update. Request HSK supervisor to check rooms and update in the system.  Do regular cash up by printing transaction report from the EFTPOS terminal and reconcile with Protel report.  Close register after reconciliation.  Ensure gift for guest for any special event. Follow GoMad policy.  Follow up with Daily room audits as per the company SOP.

Supervisor

• Dec 2017 - Dec 2018

• Invoicing and data input in Xero. • Financial tracking and control • Assisting with the preparations of budgets and cost control systems • Maintaining records of stock levels and working with the catering team to meet budgets • Setting and arranging venue to functions and events • Assisting with functions and working with chefs to ensure that goods are served as required • Handling customer enquiries and complaints • Promoting and marketing the business. • Order taking and delivery of menu items • Ensuring dining facilities comply with health and safety, functional and of suitable appearance • Conferring with customers to assess their satisfaction with meals and service • Preparation, analysing and presenting staffing and sales reports • Selecting, training and supervising housekeeping and office staff • Take reservations, greet guests and assist in taking orders • Reservations for accommodation and venue bookings • Daily housekeeping duties • Preparing daily work duties lists to ensure all tasks are closed out as required.

Site Supervisor

• Dec 2014 - Jan 2018

1. Be responsible to contracts manager ensuring the delivery of all services on a day to day Basis. 2. Ensure customers satisfaction at all times and effective resolution of all customers issues. 3. Assist in delivery of operational costs in line with predeterminded Budgets. 4. Effective planning and delivery of all periodical works within budget. 5. Ensure all company employees at site have detailed job descriptions. 6. Provide and maintain training to ensure that all employees understand the culture of the company. 7. Ensure compliance at site level to all relevant OH&S environmental legislation and GMP compliance. 8. Ensure that an effective quality management system across the site is maintained. 9. Effective supervision of all HR and industrial relations inssues at site level. 10. Provide ongoing updates to contracts Manager on weekly Basis. 11. Perform periodic stock takes and Audits of cleanning Materials, consumables, equiptment and chemicals and provide lists for stock re-orders.

Sales Assistant/Console Operator

• Dec 2014 - Feb 2015

- Prepared stock control and reports on fuel, oil, accessories and other items sold. - Collected payments and provided professional customer service in a retail environment. - Undertook assessment and reconciliation of shift sales and check for variances. - Ordered and received stock and entered invoices into the computer system. - Liaised and interacted with people of all ages from diverse cultural backgrounds. - Maintained an adherence to Occupational Health & Safety policies and procedures. - Set-up and maintained merchandising and in-store displays. - Answered telephone and counter enquiries promptly and efficiently. - Handled customer complaints in a timely and appropriate manner. - Performed cash handling and processing of EFTPOS transactions.

Junior Accountant

• Jun 2013 - Sep 2014

- Worked closely with the Company Accountant and assisted in day-to-day functions.- Provided administrative support to the accounting team and management.- Prepared monthly journal entries and oversaw cash disbursements.- Recorded expenses and completed petty cash reconciliation.- Reviewed and prepared financial statements and reports.- Worked unsupervised and as part of an accounting team.- Performed a range of supply chain and logistics activities.- Maintained and updated databases, files and records.- Requested quotations from international suppliers.- Created purchase orders using ERP software.

Accounting Internship

• Mar 2013 - Jun 2013

- Participated in on-the-job training and professional development activities.- Provided administrative support to accounting personnel and management.- Prepared confidential financial reports for presentation to management.- Established effective relationships with colleagues, clients and management.- Managed vendor accounts, generating weekly on demand cheques.- Performed data entry utilising ERP software for the accounts Department.- Prepared employee master files and employee payroll module.

Senior Customer Service Executive

• Feb 2012 - Feb 2014

- Processed and coordinated sim card orders from international customers. - Provided quality customer service and support, handling enquiries and problems. - Topped-up customers via debit card, credit card and American Express. - Performed technical troubleshooting to the WorldSIM customers. - Dispatched sim cards from the company by checking the customer’s details. - Completed registration of the customer’s sim cards into the computerised portal. - Handled the CRM, Helpdesk and PIP system, SagePay and CCA software. - Led, managed and supported a team of customer service staff. - Provided feedback to junior staff to improve their work performance.