Rahali Abdenaceur
Project Manager EDI chez Cegedim at Cegedim e-business- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
German Native or bilingual proficiency
-
French Full professional proficiency
-
spain Limited working proficiency
Topline Score
Bio
Credentials
-
Certification Auditeur Interne en System Management Qualité SMQ.
PCM -
Formation Fondation « ITIL V3 »
PCM -
Gestion Relation Client
Dale Carnegie -
Prise de Parole en Public
Dale Carnegie Training -
Qualité ISO 2001-2008, Approche Processus, Audit Qualité
PCM -
Stress Management
PCM -
Techniques de Coaching
PCM -
Time Management
Dale Carnegie -
Workshop in Knowledge Management for Manager in Munich (4 Days)
PTC
Experience
-
Cegedim e-business
-
United Kingdom
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Project Manager EDI chez Cegedim
-
Nov 2017 - Present
-
-
-
-
Team Manager
-
Oct 2010 - Nov 2017
- Management and monitoring of the team performance- Responsable of the Team SLA. - Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting, and employee engagement.- Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied.- Build relationships with R&D and account management of our key customers.
-
-
Escalation Leader of the PTC Technical Support
-
Jan 2010 - Jan 2011
Point of contact Onshore-Offshore for the Escalation team.Managing customer's service expectations and complaints.
-
-
PTC Technical Support Engineer
-
Jul 2006 - Jan 2010
Providing technical support of PTC’s products: Pro/ENGINEER, CREO PARAMETRIC,Pro/Toolkit, JLink, WebLink, Windchill PDMLink to European a north ammerican customers in these languages: German, English, French.• Taking ownership of technical issues, and working with our R&D.• Resolving escalated customer complaints.• Documenting troubleshooting and problem resolution steps in KDB.• Providing training and Tech support best pratices to new hires.
-
-
-
-
Signal Design Verification Engineer
-
Jan 2006 - Dec 2007
Signal Design Verification Engineer in Centre de Design et Développement (CDD), FES 2006- January 2007 Duties: Post Layout Simulation for OMAP (Open Multimedia Applications Platform) Customer Technical support Troubleshooting and update of specification User Guide Signal Design Verification Engineer in Centre de Design et Développement (CDD), FES 2006- January 2007 Duties: Post Layout Simulation for OMAP (Open Multimedia Applications Platform) Customer Technical support Troubleshooting and update of specification User Guide
-
-
Education
-
1996 - 2005
Hamburg University of Technology
Engineer’s Degree, Microelectronic & Telecomunication -
2010 - 2011
Ecole Nationale de l'industrie Minérale
Master, Master Management des Projets Innovants -
1995 - 2004
Technische Universität Hamburg-Harburg
Engineer’s Degree -
Cervantes Rabat
-
Cervantes Rabat
Community
