Experience

Trent University

• Canada
• Higher Education
• 700 & Above Employee

• IT Student Technical Support Assistant

  • Sep 2022 - Present

  - Create a tracking ticket for every person that presents/phones the service desk - Support students with laptop issues (wifi setup, malware detection, etc.,) - Assisting learning technology and service desk teams with users or technology roll-outs. - Processing media equipment bookings, computer drop-offs, and pickups - Keep printers full of paper and toner - Straighten up monitors, mice keyboards, cabling - Ensuring batteries are charged and available in all required classrooms Show less



Carry Telecom

• Canada
• Telecommunications
• 1 - 100 Employee

• Call Center Support Representative

  • May 2023 - Sep 2023



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Fullfillment

  • Apr 2022 - Aug 2022

  ●TAGG Logistics fulfills and distributes apparel and home products to Nordstrom on behalf of the customers. ● locating and quality inspecting stock ● Operated a cash register and credit card machine to process payments. ● packaging items for shipment. ● offloading truck deliveries of store merchandise ● Upheld sanitary and safety standards in completing all tasks. ● organized stock to then distribute onto store floors ●TAGG Logistics fulfills and distributes apparel and home products to Nordstrom on behalf of the customers. ● locating and quality inspecting stock ● Operated a cash register and credit card machine to process payments. ● packaging items for shipment. ● offloading truck deliveries of store merchandise ● Upheld sanitary and safety standards in completing all tasks. ● organized stock to then distribute onto store floors



YM INC.

• Retail
• 700 & Above Employee

• Assistant Manager

  • Apr 2021 - Apr 2022

  - Direct Customer Service. - Motivating the sales team to reach sales targets by mentoring and training staff and creating business strategies to attract new customers. - Cash Handling Procedures, ring on the register, report & handle all required transactions, issue receipts & fold and place merchandise in appropriate bags following the register's best practice routine. - Controlling access to fitting rooms, unloading and organizing inventory, and cleaning the store. - Direct Customer Service. - Motivating the sales team to reach sales targets by mentoring and training staff and creating business strategies to attract new customers. - Cash Handling Procedures, ring on the register, report & handle all required transactions, issue receipts & fold and place merchandise in appropriate bags following the register's best practice routine. - Controlling access to fitting rooms, unloading and organizing inventory, and cleaning the store.



KGS Research

• Research Services
• 1 - 100 Employee

• Call Center Representative

  • Oct 2017 - Nov 2019

  - Construct multiple phone calls with clients to conduct over-the-phone interviews for Forum Research. - Applied strong oral communication and interpersonal skills. - Conducting surveys to the general public on behalf of Telus, Koodo, and Market pulse. - Documented customer feedback from experience with call center representatives of Koodo and Telus. - Receiving and compiling feedback to help resolve issues of upset and concerned clients. - Customer service skills utilized while documenting client feedback from service providers, the general public and/or staff to address service inquiries, requests and or complaints. Show less



BABU Day Camp

• Toronto, Ontario, Canada

• Camp Supervisor

  • Jun 2017 - Aug 2017

  ● Supervised and supported children during indoor and outdoor play. ● Creating weekly schedules for children's day camp activities. ● Communicating with parents regarding their children’s behaviour. ● Ensured safety and wellbeing of youth by performing random patrols and regular check-ins. ● Efficiently managing the recreation room, maintaining a positive environment that is physically and emotionally safe and fun for all children. ● Supervised and supported children during indoor and outdoor play. ● Creating weekly schedules for children's day camp activities. ● Communicating with parents regarding their children’s behaviour. ● Ensured safety and wellbeing of youth by performing random patrols and regular check-ins. ● Efficiently managing the recreation room, maintaining a positive environment that is physically and emotionally safe and fun for all children.



YM INC.

• Retail
• 700 & Above Employee

• Keyholder

  • Oct 2016 - Jun 2017

  ● Possessed a comprehensive understanding of the store layout to help shoppers locate items during visits and offered helpful suggestions when necessary . ● Preparing detailed reports on buying trends, customer requirements, and profits. ● Optimizing sales and profits by ensuring that retail stores and online stores are stocked with the right products in the right quantities. ● Processing payments by totalling purchases; operating cash registers and financial transactions. ● Possessed a comprehensive understanding of the store layout to help shoppers locate items during visits and offered helpful suggestions when necessary . ● Preparing detailed reports on buying trends, customer requirements, and profits. ● Optimizing sales and profits by ensuring that retail stores and online stores are stocked with the right products in the right quantities. ● Processing payments by totalling purchases; operating cash registers and financial transactions.