Experience

Kamdar Group (M) Bhd

• Retail Apparel and Fashion
• 1 - 100 Employee

• Human Resources Manager

  • Feb 2023 - Present

  Training & Development • Apply HRDF Grant, Claim and Training under SBL, SBL-Khas & OJT • Arrange Safety and health training such as First Aid Training Safety & Health • Liaise with JKKP auditor Disciplinary & Action • Prepare new candidate Employment letter & Contract of Service staff and workers. • Liaise with JTK regarding staff summons • Handle JTK Cases arise to Kamdar such as Summon Case. Immigration • Submit and arrange FOMEMA for foreign worker for permit renewal. (Foreign worker's medical check-up for renewal work permit) • Bring foreign workers to Fomema Check up • Apply workers permit & permit renewal, special pass and checkout Memo to e-PKLS. (ePASS,eSP & eCOM) • Prepare letter to Immigration regarding working renewal passport and permits, special pass. • Apply at JTK foreign workers’ Hostel under Akta 446- Sistem Akta 446 (JTKSM- JTK Hostel Certificate) • Ensuring VISA, work permits etc. are managed in a timely manner • Monitors the requirements in-country for all visas, work permits & residency permits • LHDN, efilling for Surat penyelesaian Cukai Pendapatan (release letter) • Immigration myIMMS-eService • FWCMS (Foreign workers centralized management system) upload data in myfuturejob.gov.my (perkeso) liaise for company interview before proceed for request foreign workers • myEG, IG & SKIPPA (Insurance policy for foreign worker) HR audit related issues • Procedure manual • Human resources hand book • Organization chart • List of resigned and recruited and terminated staff list 2022 & 2023 • Disciplinary action document • Training schedule and details • Job description • Payroll & Overtime Calculation for latest 3months • List of employees- Local & Foreigner • For foreign workers- work permits • Life insurance policies Show less



Maxis

• Malaysia
• Telecommunications
• 700 & Above Employee

• Back Office Executive

  • Sep 2018 - Apr 2023

  Mainly checking the Coverage and the Cable type through TM portal, Maxis portal & isell portal. (Corporate, Enterprise, Central, Northern and Southern) Update to the client through whatsapp web (life chat) & Email Handle the client complains through email Compiling all the records in excel sheet Clear the Backlog work and update the master list Support to check coverage for bulk request and master list PIC (Shift person IN-Charge) Opening shift, clearing last shift’s pending request and email Assign Phones to staff according to shift and campaign. Handling cases from kenan system and CRM @ Clarify CRM system (for customers complain) Handling customer and dealer’s email (General enquiries and complaints) Preparing Meal break email compiling case tracker and coverage tracker and preparing record and email to the HOD accordingly. Assist staff on the compiling coverage check from time to time. Inbound & Outbound Dealer Calls Receive inbound calls including transferred sales leads and calls from current and potential Dealers & customers. Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application. Answer questions about the product details, the company, and issues with accounting for the dealers. Assist dealers with any technical issues experienced with the website, portals and escalate any issues to management appropriately. Show less



Gloria Jean's Coffees Singapore ( Master Franchisee)

• Human Resources Executive

  • May 2016 - Aug 2018

  Process Payroll according to Ministry of Manpower (MOM) Salary Calculation (Local, Foreigner) Over Time Calculation Claims Salary Summary Over Time Summary Billing Summary (OutSourcing Staffs) Payslip CPF (Central Provident Fund) SDL (Skills Development Levy) MBF (Mosque building Fund) CDAC (Chinese Development Assistance Council) SINDA (Singapore Indian Development Association) Levy (Foreign Worker) Tenancy Agreement, Handling Warehouse Oversea receiving, warehousing, distribution and maintenance operations Setup layout and ensure efficient space utilization Initiate, coordinate and enforce optimal operational policies and procedures Adhere to all warehousing, handling and shipping legislation requirements Maintain standards of health and safety, hygiene and security Manage stock control and reconcile with data storage system Prepare annual budget Liaise with clients, suppliers and transport companies Planning work rotes, assign tasks appropriately, and appraise results Produce reports and statistics regularly (IN/OUT status report, balance stock report, etc) Show less



Falcon Point Sdn Bhd

• Human Resources Executive

  • Jul 2014 - Mar 2016

  Working closely with various departments, increasingly in a consultancy role, assisting line managers to understand andPromoting equality and diversity as part of the culture of the organization (according to dept). recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, short listing, interviewing and selecting candidates and training, supervising, and evaluating department staff. Maintain company policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management. Advising on pay and other remuneration issues, including promotion and benefits. Undertaking regular salary reviews. Interpreting and advising on employment law. Dealing with grievance and implementing disciplinary procedures. Developing with line managers HR planning strategies which consider immediate and long-term staff requirements. Planning, and sometimes delivering, training - including inductions for new staff. Analyzing training needs in conjunction with departmental managers. Payroll Specialist Maintains payroll processing system and records by gathering, calculating, and inputting data in payroll software for staff category. Ensure timely payroll completion, prepare and submit monthly payroll reports in a timely manner. Show less