Giovanni Rago

Head of Customer Solutions at Checkly
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Contact Information
us****@****om
(386) 825-5501
Location
Berlin, DE

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Experience

    • Germany
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Head of Customer Solutions
      • Jan 2022 - Present

      Berlin, Germany

    • Head of Developer Relations
      • Apr 2020 - Jan 2022

      Berlin, Germany Working with Checkly customers of all sizes to help them model and subsequently implement the right active monitoring solution for their use case. Managing and writing for theheadless.dev to help build the community around Google's Puppeteer and Microsoft's Playwright headless frameworks.

    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Sales Engineer
      • Jan 2018 - Apr 2020

      Berlin Area, Germany

    • Manager of Customer Success, EMEA
      • Dec 2016 - Jan 2018

      Berlin Area, Germany Led the integration of the European Support team into a truly global organisation. Organised and facilitated know-how transfer about the existing (previously TestObject) Sauce Labs Real Device Cloud. Assisted enterprise customers in achieving their business goals using Sauce Labs while also supporting account executives at Sauce as a sales engineer. Held talks about continuous testing at numerous webinars, meetups and conferences around Europe.

    • Germany
    • IT Services and IT Consulting
    • Head of Customer Success
      • Jun 2016 - Nov 2016

      Berlino, Germania Leading the Customer Support team and tracking requirements from bigger enterprise-level customers. Leading teams of up to four engineers for larger test automation projects in the context of professional services for world-class businesses. Assisting account executives during the sales process as a sales engineer by providing technical expertise on both the core product and the underlying technologies and integrations. Participated in tech talks at conferences, organised and held meetups and… Show more Leading the Customer Support team and tracking requirements from bigger enterprise-level customers. Leading teams of up to four engineers for larger test automation projects in the context of professional services for world-class businesses. Assisting account executives during the sales process as a sales engineer by providing technical expertise on both the core product and the underlying technologies and integrations. Participated in tech talks at conferences, organised and held meetups and webinars.

    • Lead Test Automation Engineer
      • Jun 2015 - May 2016

      Berlino, Germania Responsible for kickstarting customers' test automation infrastructure using Appium and providing support on all related matters, including know-how transfer through both on-site and remote workshops. Development tasks on testing API, product and plugins. Responsible for customer support and the production and maintenance of test automation-related documentation.

    • Web Developer
      • Nov 2012 - Nov 2014

      Bologna, Italia

    • IT Technician
      • May 2013 - Jul 2014

      Bologna, Italia

Education

  • Università di Bologna
    Bachelor's degree, Computer Science
    2009 - 2014
  • Liceo Scientifico Niccolò Copernico
    High School, Sciences (experimental course)
    2004 - 2009

Community

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