Experience

iCARRY
• IT Services and IT Consulting
• Commercial Manager

  • Mar 2023 - Present


Aramex

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Sales Manager

  • Jun 2016 - Present

• Business Acquisition Manager at Aramex

  • Apr 2017 - Present

  • Using KPIs and ROIs determine the profitability of the key accounts and implement improvements wherever necessary.• After conferring with Top-management, team and other cross-functional parties involved, develop comprehensive business plans that detail the process of exploiting new market opportunities and gaining new high-volume key accounts.• Carry out market research to identify the competitor’s activities and thus tweak the sales, marketing and business development strategy to maintain a direct competitive advantage.• Provided the team with a framework of guidelines and policies with which to source new clients.• Created a significant market exposure which led to a positive brand imaging and identification as well as achieved complete customer satisfaction.• Develop MIS reports in a timely manner and submit accordingly to the GM.• Design and implement a strategic and efficient process for the on-boarding of new clients and maintain an open channel of communication to communicate all the changes to the price, quantity, logistics, etc.• Act as a sole point of contact for all the clients and resolve all queries. Show less

• Retails and shop and ship Manager

  • Jan 2014 - Present

  • Manage 4 high-functioning outlets and a team of 16 people.• Increased the revenue to AED 2 million • For the Shop and Ship Platform, I increased the number of subscribers by at least 1000 every year.• I was awarded with added responsibility of becoming the Shop and Ship Manager after my extraordinary achievement.• By creating a dedicated and customized marketing aimed at people of various ethnic groups, I was able to increase the number of shipments by around 20% year over year Show less

• CRM and Customer service Manager

  • 2017 - Present

  • Highlights include building and maintaining relationships with clients and key personnel.• Conducting business reviews to ensure clients are satisfied with their products and services.• Alerting the sales team to opportunities for further sales within key clients.• Letting customers know about other products the company offers.• Attending meetings with clients to build relationships with existing accounts.• Achieving client relationship targets and KPI• Working closely with Account Managers and Sales Consultants.• Escalating and resolving areas of concern as raised by clients.• Carrying out client satisfaction surveys and reviews.• Monitoring company performance against service level agreements and flagging potential issues.• Updating the CRM and ensuring account managers are aware of changes within clients.• Passing leads to the sales team and following up on progress.• Liaising with internal departments to ensure client needs are fulfilled effectively. Show less


Posta Plus
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee
• uae sales manager

  • Jul 2022 - May 2023