Partner - Client Success

• May 2023 - Present

Helping build Analitica Helping build Analitica

VP, Strategy & Business Operations (North America)

• Sep 2021 - Dec 2022

- As part of the leadership team, was instrumental in defining and achieving our organic and inorganic growth objectives in the US (which was a new market for Capillary). - Spearheaded our M&A track in the US – building out the acquisition funnel, subsequent diligence and integration of the acquired company. - Helped setup our delivery teams from scratch to ensure successful implementations of the first set of enterprise projects for the US market.

Chief Of Staff, CEO’s office

• May 2020 - Aug 2021

- Successfully led an org-wide business design exercise for the company that clearly refined our 3 year strategy. - Was responsible for driving OKR design and adoption to translate strategy into execution. - Was instrumental in driving multiple strategic initiatives across sales & marketing, customer success, product and engineering. - Managed investor relations, and key communication to company internal and external stakeholders.- Led our people practice function for a year, and was involved in setting up the right org design and key people systems and processes. We improved employee NPS by ~30 points in a year. Show less

Chief of Staff, Customer Success

• Nov 2019 - Apr 2020

Instrumental in setting up and leading a centre of excellence function at Capillary to do the following:- Help formulate macro level initiatives that span across Capillary's Geos and Post Sales organizational functions- Work with executive management and key functional & Geo leaders to identify the top initiatives, design action items and operationalize these initiatives.- Create an inventory of tools for standardization across the post sales organization- Design business processes, along with supporting collaterals & tools, to adopt these processes. - Metrics, Reporting and Organizational visibility on key business opportunities and challenges. Enable data driven decision making to formulate proactive initiatives. Show less

Regional Head, Customer Success - South East Asia

• May 2019 - Oct 2019

- Have driven customer success for almost a 100 large enterprise and Mid Market clients in the retail and CPG sectors, by helping brands with their CRM and Omni-channel strategies. - Journey at Capillary - Gone from managing the South India business, to setting up and scaling our Indonesia operations, to managing our South East Asia operations (6 countries) in 30 months . Managed a team of ~70 individuals in this role. - Besides managing the regional P&L, I used to handle a multitude of roles across account management, enterprise project implementation and consulting. Show less

Customer Success Director - Indonesia

• Jun 2018 - May 2019

Spent a year setting up and scaling our Indonesia operations

Customer Success Director - South India

• Feb 2017 - May 2018

Senior Consultant

• Nov 2015 - Jan 2017

- Overall responsibilty for creating new Products, including strategy, product idea generation and project execution. Instrumental in building client-agnostic, analytics products in the F&B, CPG and retail space. - Worked collaboratively with design, engineering and senior management in building these key products and capabilities within the company. - Also responsible for successful implementation of key metrics for our products, including deployment and update times, sellability, profitability, time to market for a new product etc. - Managed a team of 20 domains and analysts across the areas of product development, consulting and analytics. Show less

Domain Consultant

• Jan 2014 - Oct 2015

- Worked directly with senior stakeholders of our clients’ analytics & insights team to solve key business questions by understanding business requirements and using analysis frameworks to create presentations that present the “story” from the analysis to clients. - Worked in the areas of brand and category management/tracking, sales, pricing, text mining, social media analytics, marketing ROI and other related initiatives. - Have successfully played key roles in business development and client engagement to generate additional projects from new and existing clients. - Helped the company acquire 8 new clients - some of the biggest names in the industry. Show less

Managing Partner

• Feb 2012 - Dec 2013

Co-founded and managed an upmarket casual dining restaurant brand for 2 years in Chennai Co-founded and managed an upmarket casual dining restaurant brand for 2 years in Chennai

Sales Manager

• Apr 2011 - Jan 2012

Managed Sales in Western Tamil Nadu and grew sales in the region by 70% in a year. Managed Sales in Western Tamil Nadu and grew sales in the region by 70% in a year.

Summer intern

• Apr 2010 - Jun 2010

Project Brief - Avenues for developing the Cash and Carry wholesale business of Perfetti. Project Brief - Avenues for developing the Cash and Carry wholesale business of Perfetti.

Programmer Analyst

• Aug 2006 - Apr 2009

During my tenure at Cognizant Technology Solutions, my responsibilities included business and requirements analysis, scenario analysis, designing, coding/development and testing deliverables. I actively participated in all the phases of the software development life cycle. I also acted as a business liaison, understanding and communicating business needs, between the clients/onsite team and the team offshore. During my tenure at Cognizant Technology Solutions, my responsibilities included business and requirements analysis, scenario analysis, designing, coding/development and testing deliverables. I actively participated in all the phases of the software development life cycle. I also acted as a business liaison, understanding and communicating business needs, between the clients/onsite team and the team offshore.