Experience

FreshLearn

• United States
• E-Learning Providers
• 1 - 100 Employee

• Product Manager

  • Oct 2022 - Present



Findem

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Enablement Specialist

  • Feb 2022 - Oct 2022

  - Account Management. - Tracking and reporting on key metrics for customer success and adoption. - Build strong trusted relationships with the management teams. - Work based on Customer requirements. - Bringing together cross-function teams and stakeholders to pro actively resolve customer pain points. - Engage consistently with customers throughout their journey to ensure alignment on actual outcomes and value actualization stages. - Account Management. - Tracking and reporting on key metrics for customer success and adoption. - Build strong trusted relationships with the management teams. - Work based on Customer requirements. - Bringing together cross-function teams and stakeholders to pro actively resolve customer pain points. - Engage consistently with customers throughout their journey to ensure alignment on actual outcomes and value actualization stages.



FreshLearn

• United States
• E-Learning Providers
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2019 - Feb 2022

  - Excellent communication skills. - Proven ability to multitask and handle multiple projects. - Maintains focus on Client expectations and overall satisfaction. - Manage customers account set up and maintain at FreshLMS system. - Functional testing to rigorously examine whether the application is working as per the requirements. - Undergo with comprehensive product testing in order to make users to utilize all the benefits of FreshLMS - Helping customers to understand the best ways to utilize the products based on the customer’s business needs. - Highly interested at understanding the customer journey, product goals and focus on the end-to-end user experience. - Actively working with customers ensuring high product adoption, engagement, and driving success stories around them. - Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. - Conducting/Performing training (Product, internal tools, CSM Roles, and Cross Team functions) for new joiners in order to make them more comfortable, confident, and ready. Which also enhances their productivity. - Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support, etc to ensure customer issues/solutions are addressed. Look for Cross & Up-sales opportunities to increase Account MRR/ARR along with Sales & Product teams. Show less



OpenDG

• India
• Advertising Services
• 1 - 100 Employee

• Customer Relations Officer

  • Feb 2017 - Jan 2019

  A highly dynamic, organized, and skilled Customer Support Executive with diverse knowledge of operating customer care departments and handling clients. A highly dynamic, organized, and skilled Customer Support Executive with diverse knowledge of operating customer care departments and handling clients.