Experience

RavingFan.io
• Canada
• Marketing Services
• 1 - 100 Employee
• Project Manager

  • Jun 2023 - Present


Snap Accounts Payable Corporation

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Customer Support Specialist

  • Oct 2022 - Mar 2023

  Advising and supporting client engagements for cloud-based account payable orchestration solutions. Collaborate with product engineering and project team for deployment and issue resolution. • Leveraged product expertise and a deep understanding of the process to develop end-user navigations on “User-flow” and integrated it into the app for enhanced customer experience. • Continues engagement with the app development team regarding feature testing and results to achieve greater feature adoption. • Identified and reported bugs in Azure DevOps, resulting in an increase in system stability. • Developed release documentation and videos explaining application features for sales and marketing purposes, resulting in improved client communication. • Resolved client queries, provided faster resolutions, and gained customer trust and appreciation. • Contributed to the knowledge base (HubSpot) via articles and documents based on customer interactions and issue resolutions. Show less



Staples Canada

• Canada
• Retail
• 700 & Above Employee

• Technical Sales Representative

  • Aug 2022 - Oct 2022

  • Exceeded monthly sales targets and was recognized with the employee of the month award in August 2022. • Effective Product Demo and feature presentations to customers, resulting in a considerable increase in sales of premium products. • Consistently exceeded monthly sales targets through effective sales techniques and exceptional customer service. • Collaborated with team members to achieve store goals and improve customer experience, resulting in an increase in customer satisfaction. • Mentoring new joiners. Show less



Venn Innovation

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Marketing and communication support

  • Jun 2022 - Oct 2022

  • Planned and managed the launch of the incubator space “Venn Junction” in Moncton, NB, resulting in positive media coverage by platforms such as 91.1 The Bend radio and Huddle. • Effectively managed social media, created and released 60+ engaging content, resulting in followers and a 30% improvement in engagement rate. • Conducted market research to identify new opportunities for growth for the company by analyzing business and marketing strategies for 120+ startups in Atlantic Canada. • Designed 10+ marketing collateral including brochures, flyers, and posters, for multiple events such as Venn Junction Launch and Lobster cruise event using Canva. • Coordinated logistics for 8+ internal and external events including tradeshows and webinars, ensuring successful and seamless execution. Show less



TJX Canada – Winners, Marshalls, HomeSense

• Canada
• Retail
• 700 & Above Employee

• Store Associate

  • Feb 2022 - Jun 2022

  • Maintained up-to-date knowledge of current products, and pricing, and provided exceptional customer experience by presenting customers with product promotions and sale opportunities as identified through conversation, increasing sales. • Managed financial transactions and purchases using cash registers and appropriate software systems, ensuring accuracy and compliance. • Assisted customers with returns and exchanges, ensuring a positive customer experience and timely resolution of issues. Show less



Pepperfry

• India
• Internet Marketplace Platforms
• 700 & Above Employee

• Operations Intern

  • Jul 2021 - Oct 2021

  my role included Exploring and implementing the Categories/Product – Lines/Products/Brands Structure with continuous improvements Scan the market, identify suppliers and on-board them on Pepperfry under the market place model. Strengthen existing supply lines and build quality new supply for product groups within category. Negotiate pricing with suppliers to ensure best pricing across the market. Ensure products sourced are well photographed and merchandised with correct description on Pepperfry. Ensure correct pricing to meet Sales & Revenue goals for the category. Work with Logistics to streamline delivery experience to the customer. Work with various teams of Customer Service to ensure great buying experience on Pepperfry. Evaluate vendor performance on delivery, product quality metrics and take corrective actions. Work with Payments, Accounting teams to ensure positive vendor experience. Show less



Mphasis

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Officer

  • Aug 2019 - Jun 2020

  • Technical support for Alight solutions on various applications and platforms. • Consistently delivered strong performance by resolving diverse technical issues across multiple systems and applications. • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements. • Developed knowledge and expertise through constant training and collaborating with peers and coaches. • Technical support for Alight solutions on various applications and platforms. • Consistently delivered strong performance by resolving diverse technical issues across multiple systems and applications. • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements. • Developed knowledge and expertise through constant training and collaborating with peers and coaches.



Viacom18 Media Private Limited

• India
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Campus Ambassador

  • Jul 2018 - Jul 2019

  • Actively promoting the brands by developing, implementing, and managing social media strategies via Twitter Instagram Facebook, and marketing campaigns and on-ground representation in different venues. • Actively promoting the brands by developing, implementing, and managing social media strategies via Twitter Instagram Facebook, and marketing campaigns and on-ground representation in different venues.


Network Security Group BVDU Coe Pune
• Education Management
• 1 - 100 Employee
• President

  • Jul 2018 - Apr 2019


Network security group

• United States
• Information Technology & Services
• 1 - 100 Employee

• Deputy joint secretary

  • Aug 2017 - Sep 2018

• publicity head

  • Aug 2016 - Aug 2017



Grapevine India

• India
• Advertising Services
• 1 - 100 Employee

• Social Media Intern

  • Nov 2017 - Jul 2018

  I worked as a social media booster with this company which mainly includes publicity and digital marketing on social media . I worked as a social media booster with this company which mainly includes publicity and digital marketing on social media .