Experience

DNA Lifestyle

• Jordan
• Retail
• 1 - 100 Employee

• Reporting and Planning Officer

  • May 2023 - Present

  - Reporting: Develop and maintain reporting mechanisms and tools to gather relevant data from different sources within the organization. This may include financial reports, operational performance reports, sales reports, and other key metrics. Ensure the accuracy and integrity of the data and present it in a clear and concise manner.- Data Analysis: Analyze the collected data to identify trends, patterns, and insights that can help drive strategic decision-making. Use statistical and analytical tools to interpret the data and provide actionable recommendations to management. Identify areas of improvement and highlight potential risks and opportunities.- Planning and Forecasting: Collaborate with department heads and stakeholders to develop short-term and long-term plans and forecasts. This involves analyzing historical data, market trends, and business objectives to create realistic projections and targets. Monitor progress against these plans and provide regular updates to management.- Performance Monitoring: Establish key performance indicators (KPIs) and performance targets for different departments or projects. Monitor performance against these metrics and provide regular reports to management. Identify areas of concern or underperformance and propose corrective actions.- Stakeholder Communication: Communicate effectively with various stakeholders, including department heads, senior management, and external partners. Present reports, analysis, and recommendations in a clear and concise manner. Respond to queries, provide explanations, and address concerns related to reporting and planning activities.- Technology and Tools: Stay updated on the latest reporting and planning tools, software, and techniques. Evaluate and recommend suitable technologies that can enhance data analysis, reporting efficiency, and planning accuracy. Collaborate with IT teams to implement and integrate these tools into existing systems. Show less

• Sales Support Team Leader

  • May 2021 - May 2023

  - Sales Support Strategy: Collaborate with sales and management teams to develop and implement sales support strategies that align with the overall sales objectives and goals of the organization. This may involve creating standardized processes, identifying areas for improvement, and optimizing workflows.- Sales Support Coordination: Act as a liaison between the sales support team and other departments, such as marketing, finance, and operations. Coordinate cross-functional efforts to ensure smooth collaboration , requests, and issues.- Performance Monitoring and Reporting: Track and analyze key performance indicators (KPIs) related to sales support activities, such as order processing time, customer response time, and accuracy of data entry. Prepare regular reports and present findings to the sales management team, identifying trends, areas of improvement, and potential solutions- Maintain the catalog and make sure it is compatible with international standards.- Maintain eCommerce data and integrations with the ERP Microsoft Dynamics 365- Configure sales and marketing promotions on the ERP backend and deploy for retail stores.- Serve as a main touch point for all retail stores regarding any promotions or business cycle-related circulars.- Provide business cycle recommendations concerning retail operations.- Maintain the catalog and make sure it is compatible with international standards.- Configure sales and marketing promotions on the ERP backend and deploy for retail stores. Show less

• Sales Office Coordinator

  • May 2018 - May 2021

  - Order Processing: process sales orders received from customers, ensuring accuracy and timely execution. This involves verifying order details, coordinating with various departments to fulfill orders, and tracking order progress until delivery.- Sales Reporting and Analysis: compile and analyze sales data to generate reports for management. These reports may include sales performance metrics, market trends, and customer feedback. They help identify areas for improvement and contribute to sales strategy development.- Inventory Management: collaborate with inventory or warehouse teams to monitor stock levels, coordinate product replenishment, and ensure availability of products for timely order fulfillment.- Sales Team Support: provide support to the sales team by organizing sales meetings, maintaining calendars, and assisting in the preparation of sales proposals or contracts. Show less