Experience

Modarby.com

• Spain
• Retail

• Account Manager

  • Apr 2021 - Present



FindCourse.com

• Sweden
• Professional Training and Coaching
• 1 - 100 Employee

• Content Specialist

  • Mar 2021 - Present



Yes Atlas يس اطلس

• United Arab Emirates
• Education Administration Programs
• 1 - 100 Employee

• Content auditor

  • Nov 2020 - Jan 2021

• Account manger

  • Jun 2020 - Jan 2021

  Profiles auditor ,investigation, monitoring and guidance,

• Customer Service Representative

  • Jun 2020 - Jan 2021

  supporting more than 240instructor accounts and profiles in our online teaching platform “Modarby”.Resolves service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.Providing feedback on the efficiency of the customer service process.supports customers by providing helpful information, answering questions, and responding to complaints. to be the front line of support for clients and customers and they help ensure that customers are satisfied with the services, and features . answering phone calls and emails and walking customers through basic troubleshooting or setup processes.

• Marketing Agent

  • Jul 2020 - Oct 2020

  making a target audience lists for our marketing department to promote the our platform (modarby).

• Admissions Officer

  • Nov 2019 - Apr 2020

  with two primary objectives. The first was to attain admission offers for ourinternational students, whether they were direct admission into academic programs orcontingent offers based on language proficiency. While the second was to ensure the studentswere logistically supported and had suitable accommodations. troubleshoot and swiftly solve unforeseeable problems with two primary objectives. The first was to attain admission offers for ourinternational students, whether they were direct admission into academic programs orcontingent offers based on language proficiency. While the second was to ensure the studentswere logistically supported and had suitable accommodations. troubleshoot and swiftly solve unforeseeable problems



مركز اللغات العالمية والتكنولوجيا

• Office Coordinator

  • Jun 2018 - Sep 2018

  Office managers essentially ensure the smooth running of an office on a day-to-day basis and may manage a team of administrative or support staff. Responsibilities typically include:organising meetings and managing databasespreparing letters, presentations and reportsmanaging office budgets Office managers essentially ensure the smooth running of an office on a day-to-day basis and may manage a team of administrative or support staff. Responsibilities typically include:organising meetings and managing databasespreparing letters, presentations and reportsmanaging office budgets



مركز اللغات العامية والتكنولوجيا

• Call Center Agent

  • Jun 2018 - Sep 2018

  Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization’s service and product information. Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization’s service and product information.



Al kawther energy office

• Civil Engineer

  • Aug 2017 - Dec 2017

  Design the Solar system projects (photovoltic solar sys project ) with using 2D,3D system drawings including Pv sys calculations studying and update the engineering plans drawing the solar sys single line diagram with advancing the office taks by making the technical proposal- Site Surveying by makibg the vists for the projects location and take the best coordination for standing the project steel structure .using autocad , pvs , MCs Design the Solar system projects (photovoltic solar sys project ) with using 2D,3D system drawings including Pv sys calculations studying and update the engineering plans drawing the solar sys single line diagram with advancing the office taks by making the technical proposal- Site Surveying by makibg the vists for the projects location and take the best coordination for standing the project steel structure .using autocad , pvs , MCs