Experience

RODEWAY INN

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Specialist

  • Nov 2013 - Present

  - Using different ways of communication skills to register and accommodate guests. - Printing and check reports in the beginning of shift (guest reservation, arrivals, routing, reservations comments, credit card swipe) - Checking with housekeeping manager if all rooms ready to rent and match it with system report. - Checking reservation list to cancel invalid reservation. - Checking on the system if we have vip guests for the day and make a vip request and send it to their rooms before their checking in. - Preparing keys for prechecking guest approval. - Welcoming all guests on arrival to the hotel specially (platinum, gold and silver) guests - Doing my best to find a solution for guest problems. - Registering guests: (providing rooms for guests with or without reservations) - Providing information about available rooms and rates. - Responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of the shift. - Checking out the guests smoothly. - Responding for guest’s E-mails - Answering a phone call and make a new reservation, modify an existed reservation and send it by e-mail to guest. - Adjusting guest bill if there is any mistake and sending it by e-mail to the guest - Planning, directing and evaluating documents, reservations and events. - Establishing a system for filing and organizing information - Prioritizing tasks to ensure deadlines are respected, without compromising the integrity of impeccable customer service - Establishing travel itineraries to accommodate reservations - Developing special reports - Settling and negotiating guest’s complaints Show less



Novotel Hotels

• France
• Hospitality
• 700 & Above Employee

• Front Office Specialist

  • Aug 2016 - Nov 2019