Experience

Panasonic Australia

• Australia
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Technical Specialist

  • Oct 2017 - Present

• Service consultant Air Conditioning TECHNICAL SUPPORT

  • Jan 2013 - Oct 2017

  Providing VRF pre and post-sales support. Using my technical background- manage & support engineering and product quality related matters for our air con category across VRF, PAC and RAC systems and controls.  Engage in VRF training Programs across country- Agenda: Installation/Commissioning and service techniques/fundamentals, design and features/benefits of product.  Prepare accurate and up-to-date VRF training material and service/news bulletin. Provide pre-sale and post-sale technical support- installation and commissioning aspects for VRF Taking all necessary steps to support pre sales, commissioning and service to achieve VRF objective. Assist business partners, NSP, ASC’s & installers with training activities on-site projects. Support internal staff, business partners, NSP, ASC’s & installers/consultants on all technical aspects. Create & publish useful material to compliment VRF field support.  Supporting consultants/installers with aftermarket features.  Providing leadership in developing and maintaining an effective and high performance VRF product. Improve product quality and performance by working with the factory and product development. Build strong relationships with our business partners & factories for all product related matters.  Warranty control cost: Support and reduce costs very effectively  Provide high level customer support; resolve customer complaints in a timely manner. Prepare relevant periodic reporting for management, engineering/factories as required. Making VRF quality checks and suggest on corrective measures. Work closely with NSP, ASC’s and service partner/s in order to get KPI’s achieved. Provide t-pan and e-pan web based support to all our account holders. Show less



Delmar Air Conditioning Pty Ltd

• Sydney, Australia

• Service/support Technician HVAC

  • Feb 2007 - Jan 2013

  Leading VRF/VRV commissioning and technical support on a variety of residential and commercial projects.  Recognized for efficiency in troubleshooting, diagnosing, repairing on HVAC /VRF systems which has given me high ratio of customer satisfaction  Maintained professional customer relationship, communicating complex information to update clients on project status.  Participated in numerous professional development activities to update knowledge and increase service/repair capabilities including VRF systems.  Demonstrated exceptional time management skills, organized and prioritized high volume of work orders to ensure maximum quality and service.  Responsible for answer all internal technical related questions on the product design, commissioning/installation.  Worked with Procurement to source spare parts to fulfil service orders.  Maintained a daily log of complaints and services provided and spare parts replaced. Show less