Experience

Emessa Academy .::. إيميسا أكاديمي

• Syrian Arab Republic
• Professional Training and Coaching
• 1 - 100 Employee

• HR Head Trainer

  • Nov 2022 - Present



Al-Matin Group

• Syrian Arab Republic
• Plastics Manufacturing
• 1 - 100 Employee

• Human Resources Director

  • Mar 2022 - Jun 2023

  Duties & Responsibilities: • Managing the development and changing processes in the company. • The Human Resources Manager shall be responsible for the company recruitment and selection process and appointment of new employees based on the required criteria and qualifications. • Clarify the rights, duties and tasks of each job position for new employees before starting their work. • Evaluate the performance of employees and work continuously to develop and improve the performance of all employees in different job positions. • Organize, plan and direct administrative functions and services in the company. • Represent the link between employees and senior management. • Preparation of organizational structures for the company. • Disbursement of monthly employee salaries, bonuses and incentives. • Work to solve the problems of employees in the company. • Introduce managers, heads of departments and all employees of various ranks to the company's policies. • Establishing, organizing, evaluating and leading training programs. • Update the job description of all positions in the company. • Answer any queries related to the work environment and its conditions. • Ensure the proper functioning of work based on specific schedules and dates. • Appreciation and respect for the performance and good achievement through incentives and positive encouragement. • Prepare reports on all competencies of the Human Resources Department and submit them to senior management. • Contribute to the preparation of s general vision, mission, and institutional values of the company. • Prepare the internal regulations of the company and the employee's work manual by the labor laws in force. • Conduct job analysis for each position in the company. • Prepare reports on the turnover rate of labor and leave work with their respective reasons to monitor the performance of all resources and departments. • Conduct exit interviews for resigned employees and try solving all problems to avoid resignations. Show less



GIG Gulf

• Insurance
• 300 - 400 Employee

• Acting Branch Manager

  • Feb 2011 - Jan 2022

  A ) Responsibilities & Authorities : 1. Ensure that the company's internal laws and regulations are applied. 2. Preparing the annual plan, overseeing its optimal implementation, and preparing the branch’s budget. 3. Managing the daily business of the branch. 4. Follow up and evaluate the performance of branch employees and provide recommendations to the management. 5. Conducting periodic and sudden inventory of the branch safe and ensuring that the book balance matches the actual and that the process of depositing in banks is progressing on a daily basis according to the established principles. 6. Helping in assessing the risks to be underwritten. 7. Contracting and underwriting the authorized risks that fall within his powers. 8. Approval of local claims that fall within my authority. 9. Reviewing estimates of discontinued claims. 10 . Provide information about the market in the area in which the branch is located and make suggestions to the management. 11. Follow up on sales to achieve the numbers approved in the budget and plan. 12. Direct participation in increasing the branch's production and sales support by making visits to potential / important customers and providing adequate explanation about the insurance product. 13. Train new sales staff, lead the sales team, and work on preparing marketing and sales plans for the team. Show less



GIG Professional Programs

• United States
• Insurance
• 1 - 100 Employee

• Senior Claims Officer

  • Feb 2011 - Oct 2019

  A ) Duties & Responsibilities : 1. Handling car claims and define responsibilities with given authority. 2. Handling marine claims and set outstanding amount for each case. 3. Reduce and control our region outstanding amount. 4. Reviewing all kind of location ( companies, factories , workhouse , ……..etc. ) to define their insurance acceptability. 5. Follow up and submit claims report on monthly basis. 6. Contribute to the enhancement of customer satisfaction. 7. Define car claims cost and make deal with customers. B ) Authorities : 1. Prepare annual claims outstanding report. 2. Approvals of accepted claims. Show less



Bank of Jordan

• Jordan
• Banking
• 700 & Above Employee

• Retail Banking Officer

  • Mar 2010 - Nov 2010

  A ) Duties & Responsibilities : 1. Preparing annual business plan and action plan for retail products marketing in Homs & Hamah region. 2. Follow up and submit reports on daily, monthly and quarterly basis over plan implementation by branch. 3. Conduct promotional visits to existing and potential clients and submit feedback and visit reports. 4. Prepare corporate offers for bank retail products. 5. Prepare annual projected deposits budget for branch and follow up monthly achieved targets. 6. Conduct weekly planned visits to potential deposits clients. B ) Authorities : 1. Prepare annual projected deposits targets. 2. Prepare and validate corporate offers. Show less



Syriatel Mobile Telecom

• Syrian Arab Republic
• Telecommunications
• 700 & Above Employee

• Credit and collection Rep

  • Jun 2004 - Mar 2010

  A ) Duties & Responsibilities : 1. Perform any duty or assignment requested by management. 2. Contribute to the enhancement of customer satisfaction. 3. Maintain and continuously improve quality management system. 4. Minimize doubtful debt percentage and decrease the number of unpaid customers. 5. Reduce and control total disconnected lines. 6. Reduce and control bad debt exposure. 7. Negotiating bad debt customers and trying to make a deal . 8. Informing customers with legal peruse procedures. 9. Completing missing data. 10. Prepare and deliver warning letters for daily collection process. 11. Prepare daily activities calendar and collection road map. 12. Negotiate with doubtful debt customers the settlement of due amounts. 13. Decreasing company’s bad debt. B ) Authorities : 1. Invoice installment Approval. 2. Activate bad debt closed lines. Show less