Experience

TCM - Technology Corporate Management

• IT Services and IT Consulting
• 700 & Above Employee

• ICT Support Engineer

  • Apr 2015 - Present

  I have worked on various accounts supported by TCM which includes, Mediclinic, Mercantile Bank, Bidtravel, Nampak, NeoPak, Pepsico and MTN. Services include: Telephone and remote IT support PC problems trouble shooting Avaya telephone problem trouble shooting Active Directory Administration Mainframe Administration SAP Application support Documentation of all application procedures and processes Achieving Monthly Targets, meeting and maintaining strict Service Level Agreements Mimecast and SecureEnvoy Administration Procurement and Facilities management Show less



T-Systems International

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Logical Security Analyst

  • Sep 2011 - Apr 2015

  Supporting ESKOM and Transnet Services include: Telephone and remote IT support PC problems trouble shooting Avaya telephone problem trouble shooting Active Directory Administration Exchange Administration Mainframe Administration SharePoint Maintenance User Administration and Support SAP Application support Documentation of all application procedures and processes Achieving Monthly Targets and meeting and maintaining strict Service Level Agreements Supporting ESKOM and Transnet Services include: Telephone and remote IT support PC problems trouble shooting Avaya telephone problem trouble shooting Active Directory Administration Exchange Administration Mainframe Administration SharePoint Maintenance User Administration and Support SAP Application support Documentation of all application procedures and processes Achieving Monthly Targets and meeting and maintaining strict Service Level Agreements



FNB Wealth and Investments

• South Africa
• Investment Management
• 100 - 200 Employee

• Help Desk Support Specialist

  • Feb 2011 - Jul 2011

  Telephone and remote IT support PC problems trouble shooting Active Directory Administration Setting up new users on the network Setting up printing and scanning facilities Setting up WIFI facilities Underwriting and Sales Assistance Reporting and escalating branch issues Telephone and remote IT support PC problems trouble shooting Active Directory Administration Setting up new users on the network Setting up printing and scanning facilities Setting up WIFI facilities Underwriting and Sales Assistance Reporting and escalating branch issues



Standard Bank Group

• South Africa
• Financial Services
• 700 & Above Employee

• ATM Helpdesk Support Team Leader

  • Nov 2002 - Jul 2010

  Managing dayshift and nightshift staff ATM installation support management Compiling availability reports for ATM’s and mobile banking Problem identification and management ATM downtime trend analysis Accurately raise, report, record and update ATM outages/incidents. Compiling ATM MIS Reports Establishing potential ATM problems and actioning timeously to prevent customer downtime. Monitor the Electronic Journal campaigns and effectively manage & report any anomalies. Monitor the Generic Switch and manage any outages until resolution. Reduction in number of repetitive errors within the network. Show less



Compass Group

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Cashbook Clerk & Creditor’s Clerk

  • Sep 2002 - Nov 2002

  Placing Order & Cash Invoicing Dispatching & Receiving of goods Booking of Trucks Liaising with Buyers Updating Database Quality Assurance Placing Order & Cash Invoicing Dispatching & Receiving of goods Booking of Trucks Liaising with Buyers Updating Database Quality Assurance



Harry Walt Apparel & Co

• South Africa

• Assistant Warehouse Manager

  • Apr 2002 - Jun 2002

  Placing Order & Cash Invoicing Dispatching & Receiving of goods Booking of Trucks Liaising with Buyers Updating Database Quality Assurance Placing Order & Cash Invoicing Dispatching & Receiving of goods Booking of Trucks Liaising with Buyers Updating Database Quality Assurance



FNB Wealth and Investments

• South Africa
• Investment Management
• 100 - 200 Employee

• Corporate Accounts Clerk

  • Feb 1999 - Feb 2002

  Debtors & Creditors Account Administration Assurance Company Reconciliation Liaising with Clients & Assurers Salary Deductions Distribution of Insurance Schemes to First Link clients Debtors & Creditors Account Administration Assurance Company Reconciliation Liaising with Clients & Assurers Salary Deductions Distribution of Insurance Schemes to First Link clients