Rafie Iksan
Customer Service Associate at iStore iSend- Claim this Profile
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Bio
Experience
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iStore iSend
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Malaysia
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Customer Service Associate
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Jul 2021 - Present
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foodpanda
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Singapore
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Internet Marketplace Platforms
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700 & Above Employee
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Sales Support Executive
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Dec 2020 - Apr 2021
• Assist the business development team on sales operational matter that may include outbound calls to vendors and liaison among cross functional team. • Prospecting and building a pipeline of qualified leads to meet business plans, quotas, and company objectives. • Finding leads thru online & onsite and analyzing in terms of sales coverage. • Vendor credit background check • inside sales back-up • Assist in lead qualifying • Assist the business development team on sales operational matter that may include outbound calls to vendors and liaison among cross functional team. • Prospecting and building a pipeline of qualified leads to meet business plans, quotas, and company objectives. • Finding leads thru online & onsite and analyzing in terms of sales coverage. • Vendor credit background check • inside sales back-up • Assist in lead qualifying
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marcus evans Group
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Ireland
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Events Services
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700 & Above Employee
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Marketing Research Executive
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Oct 2019 - Jun 2020
Analyzing and identifying target markets based on event topic and geographic markets. Growing developing & improving client contact information by conducting internet and telephone research. Building and maintaining the data quality of the company's contacts database. Proactively contributing to the overall effectiveness of event marketing campaign. Analyzing and identifying target markets based on event topic and geographic markets. Growing developing & improving client contact information by conducting internet and telephone research. Building and maintaining the data quality of the company's contacts database. Proactively contributing to the overall effectiveness of event marketing campaign.
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Internship Trainee
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Feb 2019 - Jun 2019
Serve in administrative support roles to the Education & CSR department. Assisting department manager, handling incoming call, e-mail, ad-hoc task, maintaining computerized record, get involved with the company CSR activity and annual mega event. Serve in administrative support roles to the Education & CSR department. Assisting department manager, handling incoming call, e-mail, ad-hoc task, maintaining computerized record, get involved with the company CSR activity and annual mega event.
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Sales Specialist
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Jun 2016 - Sep 2016
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Digistar Holdings Sdn Bhd
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Malaysia
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IT Services and IT Consulting
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1 - 100 Employee
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Administrative Assistant
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Aug 2015 - Feb 2016
Serve as administrative assistant. Key-in data entry. Issue tax invoice, debit note. Manage all the customer monthly payment. Maintaining computerized record. Create and carry out an efficient documentation and filing system. Followed up customer purchase and suggestion. Serve as administrative assistant. Key-in data entry. Issue tax invoice, debit note. Manage all the customer monthly payment. Maintaining computerized record. Create and carry out an efficient documentation and filing system. Followed up customer purchase and suggestion.
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customer service cum sales
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Nov 2014 - Jun 2015
Serve as customer service cum sales. Promoting products and services to existing and potential customers. Provide sales needed with pre-sale and post-sale support. Respond to all escalated customer enquiries and complaints related to Sales. Serve as customer service cum sales. Promoting products and services to existing and potential customers. Provide sales needed with pre-sale and post-sale support. Respond to all escalated customer enquiries and complaints related to Sales.
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Education
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Universiti Utara Malaysia
Bachelor of Business Administration - BBA, Business Administration and Management, General -
POLITEKNIK SULTAN IDRIS SHAH (PSIS)
Diploma In Secretarial Science, Administrative Assistant and Secretarial Science, General