Experience

Urbanrehab: Rehabilitation Specialists

• Singapore
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Administrative Assistant

  • Jan 2020 - Present

  Registration and AppointmentAttend registration of patients promptly.Ensure accuracy of patient demographic data during registration.Maintain confidentiality of patients’ records and personal information.Direct patients to the therapist room. Schedule appointments for patients as per therapists’ requests. Billing and PaymentEnsure all services performed are entered accurately into the system.Responsible for billing and payment collection from patients for services performed.Responsible for reconciliation and ensuring accuracy of all monetary transactions.CustomersAnticipate and provide prompt and attentive service to customers.Attend to and provide appropriate advice/information to all customers’ enquiries regarding clinic services.Actively solicit feedback from all customers.Be responsible and responsive to customers’ feedback.Housekeeping and GroomingAdhere to grooming standards of the clinic.Practice good housekeeping habits to ensure cleanliness and neatness of the clinic.Ensure all stationery and relevant consumables are available for clinic usage and top up where necessary.Ensure all equipment (eg. IT equipment, NETS Terminal machine, QMS) are in optimal and functional status and report any malfunction promptly.Learning and GrowthAssist in identifying problems, recommending and implementing improvements. Show less

• Operations Administrator

  • Jan 2020 - Present



Changi General Hospital

• Changi General Hospital

• Patient Services Association

  • May 2014 - Sep 2017

  Registration and Appointment Attend registration of patients promptly. Ensure accuracy of patient demographic data during registration. Maintain confidentiality of patients’ records and personal information. Direct patients clearly to the relevant area or department for tests, procedures, and/or consultation. Schedule appointments for patients as per doctors’ requests. Doctor’s room assistant Ensure availability and comprehensiveness of patients’ medical records. Take height, weight, blood pressure measurements and pain screening of patients where necessary. Billing and Payment Ensure all services performed are entered accurately into the system. Responsible for billing and payment collection from patients for services performed. Responsible for reconciliation and ensure accuracy of all monetary transactions. Checker role for Day Surgery visits, Chronic Disease Medisave claims, and daily account receivables. Responsible comprehensiveness of medical records before dispatch. Customers Anticipate and provide prompt and attentive service to customers. Attend to and provide appropriate advice/information to all customers’ enquiries regarding clinic services. Actively solicit feedback from all customers. Be responsible and responsive to customers’ feedback. Housekeeping and Grooming Adhere to grooming standards of the hospital and department. Practice good housekeeping habits to ensure cleanliness and neatness of the clinic. Ensure all stationery and relevant consumables are available for clinic usage and top up where necessary. Ensure all equipment (eg. IT equipment, televisions, QMS) are in optimal and functional status and report any malfunction promptly. Learning and Growth Assist in identifying problems, recommending and implementing improvements. General Participate in and support corporate activities and initiatives. Live up to the core values of the hospital. Perform any other duties as assigned by superior Show less